What are the responsibilities and job description for the Supervisor - Kentucky Derby position at Andy Frain Services?
JOB SUMMARY:
Provide quality customer service to customers, patrons and employees. Establish working relationships with customers, vendors and employees in fulfilling assigned post orders. Take an active role in assisting customer with other duties that may not be included in this job description and are approved by the Security Manager. Event Staff Supervisor must possess and maintain a professional image at all times.
RESPONSIBILITIES/DUTIES:
Essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Other duties, not listed below, may also be assigned.
· The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
· Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
· Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
· Be diligent and vigilant in safety awareness.
· Know and understand post orders, revisions, and daily event needs. Know your chain of command.
· These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
· Minimum of 18 years of age.
· Clear a criminal background check.
· High School Diploma and/or equivalent (GED)
Skills/Abilities:
· Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
· Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
· Clear and effective oral and written communications skills.
Qualifications:
Physical Requirements: To fulfill the responsibilities of the job, with or without reasonable accommodation, the following physical abilities may be required:
- Ability to see, hear, speak, and write clearly.
- Ability to able to sit, stand, or walk for long periods of time.
- Ability to climb stairs, walk up inclines, or walk on uneven terrain.
- Ability to reach with hands or arms, twist, turn, bend, stoop, kneel, crouch, or crawl.
- Ability to lift and/or move up to 50 pounds.
- Possess close vision, distance vision, and the ability to adjust focus.
Working Conditions: To fulfill the responsibilities of the job, with or without reasonable accommodation, the working conditions may include:
- Exposure to stressful, difficult, or hostile situations.
- Requirement to work overtime without advanced notice.
- Exposure to inclement weather.
- Requirement to wear or use Personal Protective Equipment (PPE).
- Exposure to or responsibility for confidential information.
- Requirement to handle multiple tasks at the same time.
- Exposure to stressful and physical activity, including frequent sitting, standing, and walking for long periods, stooping, kneeling, crouching, crawling, climbing stairs, or lifting 10 to 50 pounds.
Minimum Qualifications: The following are the minimum qualifications for the job. Additional qualifications may be specified, and preference depending on the nature of the position.
- Be at least 18 years of age.
- Be a citizen of the United States or a lawful permanent resident.
- Have a high school diploma or a General Equivalency Diploma.
- Possess a reliable means of communication (i.e., phone).
- Possess a reliable means of transportation (public or private).
- Pass a criminal background check, in accordance with State/Federal law and guidelines.
- Possess a valid driver’s license, as required for duty.
- Pass an employment and personal history check, in accordance with State/Federal law and guidelines.
- Possess basic aptitudes and physical abilities, including color perception, visual acuity, physical coordination, motor skills, and the ability to meet lifting requirements.
- Experience in managing small teams, law enforcement, event security, or military.