MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
· Minimum of 18 years of age.
· Clear a criminal background check.
· High School Diploma and/or equivalent (GED)
Skills/Abilities:
· Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
· Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
· Clear and effective oral and written communications skills.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Qualifications:
Experience:
• Minimum 2–3 years in security operations (retail/mall environment preferred).
• At least 1 year in a supervisory role (team lead, sergeant, captain).
• Skills:
• Strong leadership and conflict deescalation
• Incident management and emergency response experience.
• Customer service skills for tenant and guest interactions.
• Technical:
• Familiarity with CCTV/control room operations.
• Ability to write clear incident reports
• Certifications:
• CPR/AED/First Aid (or ability to obtain).
• Guard card/license as required by state.
• Availability:
• Flexible for evenings, weekends, and holidays.
Preferred Qualifications
• Experience in mall or large retail environments.
• Knowledge of loss prevention and theft deterrence.
• Training experience (OJT, performance coaching).
• Familiarity with emergency evacuation plans and drills.
