What are the responsibilities and job description for the Licensed Security Guard position at Andy Frain Services?
NOW HIRING: SECURITY OFFICERS
Maintain a safe environment by monitoring activity, assisting visitors, and responding to incidents. If you're alert, reliable, and customer‑focused, this role fits your strengths.
WHAT YOU'LL DO
- Control entrances and manage traffic
- Patrol buildings and surrounding areas
- Escort personnel and materials
- Complete Daily Incident Reports when needed
WHAT MAKES YOU GREAT FOR THIS ROLE
- You're vigilant, disciplined, and observant
- You communicate clearly and professionally
- You stay calm and focused in stressful situations
- You're reliable and customer‑service oriented
- You adapt well to changing environments
- You handle multiple priorities with ease
- Valid South Carolina Proof of Training
JOB SUMMARY:
Provide quality customer service to customers, patrons and employees. Establish working relationships with customers, vendors and employees in fulfilling assigned post orders. Take an active role in assisting customer with other duties that may not be included in this job description and are approved by the Security Manager. Event Staff must possess and maintain a professional image at all times.
RESPONSIBILITIES/DUTIES:
Essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Other duties, not listed below, may also be assigned.
· The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
· Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
· Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
· Be diligent and vigilant in safety awareness.
· Know and understand post orders, revisions, and daily event needs. Know your chain of command.
· These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
- High School Diploma/or equivalent (GED) and be 18 years of age or older.
- Must be willing to submit to a background and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
Skills/Abilities:
· Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
· Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
· Clear and effective oral and written communications skills.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time
Qualifications:
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
- Positively directing staff.
- May be required to work overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
- Close vision, distance vision, and the ability to adjust focus.
- May be required to use a vehicle for the performance of duties.
- On occasion may be required to perform stressful and physical activity.
- Normal vision or corrected by the use of glasses and/or contacts for normal reading and viewing abilities.
- May be exposed to or required to handle sensitive and confidential information.