What are the responsibilities and job description for the Guest Experience Manager position at Andy B s Entertainment?
The Guest Experience Manager is responsible for all operational activities involved with bowling, gaming, and attraction operations. This position is tasked with training, developing, and coaching team members to ensure a quality entertainment experience, best-in-class guest service, and a top-notch guest experience. This position is also responsible for overseeing specific business functions including, but not limited to, ordering, staffing, inventory, and routine reporting.
KEY RESPONSIBILITIES:
- Oversee day-to-day operations of all entertainment and attractions.
- Uphold operational procedures, guest service standards, and safety protocols to ensure guest satisfaction.
- Interact with guests to ensure the best guest experience.
- Lead, support, and develop the guest services team.
- Manage staffing, training, and hiring for respective departments.
- Oversee inventory, ordering, and routine reporting.
- Delegate tasks and empower team members.
- Maximize in-center revenue.
- Conduct opening/closing duties, cash handling, and deposits.
- Other duties as assigned
- Demonstrate and reinforce Andy B’s Core Values: Teamwork, Service, Inspiring Fun, Excellence.
KEY REQUIREMENTS:
- Must be 18 years of age.
- Minimum of one-year cash handling and customer service experience required.
- Excellent time management, communication, organization skills.
- Ability to motivate and lead a team.
- Genuine enthusiasm and competitive nature.
- Successful completion of food handling and alcohol certifications required by local and state governments within the first 90 days of employment.