Customer Service Representative

Start Date: As soon as possible

Pay: $16.00

Job Overview:

We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. You are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services.

Schedule and Shift:

• Paid Training
• Training: Monday to Friday - For four weeks
• Schedules will be determined during training
• Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST
• Full-Time On-site

Primary Job Responsibilities:

• Files claims by collecting pertinent information from customers.
• Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance.
• Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by the supervisor.

Qualification:

• Minimum high school diploma or GED
• A minimum of 6 months of experience in a call center
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft-based programs and computer products
• An acute attention to detail/accuracy and practical note-taking/documenting skills
• Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs.
• Experience in similar customer service functions or call center experience.
• Demonstrates professionalism when dealing with customers.
• Demonstrates an understanding of complex technical or functional information, products, and services.
• Adjusts actions in response to shifting priorities and rapid change.

Benefits:

• Health, Dental, and Vision
• 401k