Inside Sales Clerk

Brief Description:

Interact with the company’s customers by addressing inquiries, resolving complaints, and accurately processing quotations and orders.

Key Responsibilities:

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters quotations or orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up on open quotations to obtain orders.

Job Specific Competencies:

• Service-oriented and able to resolve customer grievances.
• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)

Other Valued Knowledge, Skills & Abilities:

• Highly organized and time conscious
• Possess strong analytical aptitude
• Proficient computer skills with the ability to learn new software
• Customer focused
• Strong time management and organizational skills
• Ability to multi-task and to work in dynamic business environment; Adaptable to change
• Self-motivated and results oriented; Ability to use judgement and make decisions independently
• Teamwork oriented to resolve problems and achieve goals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.