What are the responsibilities and job description for the Concierge position at Andrews Orthodontics?
We are Andrews Orthodontics, the BEST orthodontic team in the Brazos Valley. We love what we do, and we have an amazing team that works hard to deliver the ultimate patient experience. We are a dynamic, exciting, fast-paced, family-oriented orthodontic practice. We pride ourselves on treating our patients like family and providing the highest level of customer service and care. We are growing very quickly and need a couple new faces to join our team.
Job Description:
Our concierge is responsible for greeting patients or parents when they come in for appointments, answering phones, responding to text messages, checking patients in and out, and managing correspondence for referring doctors. Additionally, they will assist in creating and posting engaging social media content and will be responsible for maintaining excellent patient relations. This position works closely with the Benefits Coordinator and Financial Coordinator to help verify insurance benefits and discuss payment arrangements.
Concierge Responsibilities include but are not limited to:
- Answer the phones and respond to all other forms of correspondence from patients, families, dental offices, and vendors in a friendly and professional manner
- Check in patients and give appropriate answers to any questions they may have
- Communicate efficiently with other office staff
- Ensure patients receive the correct paperwork
- Other duties as assigned by the Director of Operations
Concierge Qualifications:
- High School diploma or equivalent required; some college education preferred
- 1 years of experience in customer service industry required
- Excellent interpersonal skills and communication abilities, both orally and in writing
- Impressive ability to efficiently manage multiple tasks and meet deadlines in a fast-paced and changing environment with little supervision.
- Ability to work independently and as part of a team
- Strong organizational skills
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Why are you interested in this position?
Work Location: In person