What are the responsibilities and job description for the Front Desk/Medical Receptionist position at Andrews Family Care, Inc.?
Job Summary
We are seeking a professional and organized Front Desk/Medical Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires familiarity with medical office procedures, EMR/EHR systems, and strong communication skills to ensure smooth clinic operations and accurate documentation.
Duties
- Greet patients and visitors warmly, ensuring a positive experience upon arrival.
- Schedule patient appointments using TalkEHR
- Verify insurance coverage and perform insurance verification processes.
- Collect payments and co-pays, including medical collections when necessary.
- Manage patient check-in and check-out procedures with attention to detail.
- Maintain accurate medical records and documentation review in compliance with HIPAA regulations.
- Handle multi-line phone systems with professional phone etiquette.
- Manage electronic filing of medical records and correspondence efficiently.
- Support clinic staff with administrative tasks such as data entry, typing (including 10 key typing), and office management duties.
- Ensure compliance with health information management standards and confidentiality protocols.
Skills
- Proficiency in EMR/EHR systems
- Strong knowledge of medical terminology and insurance verification processes.
- Experience in medical billing and collections; familiarity with clinical documentation review is a plus.
- Excellent customer service skills with professional phone etiquette and bilingual abilities preferred.
- Office management skills including filing, scheduling, and clerical support within a healthcare setting.
- Ability to handle multiple tasks efficiently while maintaining accuracy in a fast-paced environment.
- Familiarity with HIPAA regulations to ensure patient privacy and data security.
- Strong computer skills including Microsoft Office Suite; experience with dental or hospital office software such as Eaglesoft or Dentrix is advantageous.
- Previous clinic or medical office experience is highly desirable for this role. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care through efficient administrative support.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 20.0 – 32.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $19