Deposit Operations/Electronic Banking Specialist

ANDREW JOHNSON BANK

POSITION DESCRIPTION FOR Deposit Operations/Electronic Banking Specialist

TITLE: Deposit Operations/Electronic Banking Specialist

Deposit Operations/Electronic Banking Specialist

FLSA: Non-Exempt

SEGMENT: Deposit Operations

LOCATION: Main

CATEGORY: Full Time

SHIFT:

Monday-Friday 8:15A-5P

NOTE: Banking experience a definite "plus."

NOTE: Salary may be higher based on candidates experience, especially banking experience.

SUMMARY
The position of Deposit Operations/Electronic Banking Specialist is responsible for assisting the the Deposit Operations/IT Manager as directed; providing general and technical support assistance to customers and employees with respect to the Bank’s electronic banking products and services (e.g., PC Banking, Internet banking, etc.). The Deposit Operations/Electronic Banking Specialist is also responsible for performing routine daily tasks and participating in special department projects.

ESSENTIAL DUTIES Provides technical and general support to customers and Bank personnel with respect to the Bank’s Deposit Operations and Electronic Banking Departments.

 Prints and processes morning reports and Certificate of Deposit checks.

 Reviews New Accounts documents and existing account maintenance for accuracy.

 Reviews all Reg CC and non-Reg CC Holds for accuracy.

 Reviews Certificates of Deposit for accuracy and performs maintenance as necessary.

 Performs calls to customers in reference to fraud alerts.

 Reviews IRAs and performs maintenance as necessary.

 Reviews HSAs and performs maintenance as necessary

 Performs Maintenance on deposit accounts.

 Performs daily maintenance of electronic banking products; customer additions, changes or deletions.

 Assists customers with Deposit Operations problems either on the phone or as walk-in clients.

 Assists AJBank employees at branches and in other departments with Deposit Operations issues.

 Backs up the switchboard as needed.

 Assists in special projects and tasks for the department of a diverse nature under the direction of the IT Manager. This is includes formulating Disaster Recovery procedures and distributing and training bank employees on the Disaster Recovery Procedures

 Cross train in all areas of Deposit Operations/EFT as needed.

SECONDARY DUTIES
The position of Deposit Operations/Electronic Banking Specialist performs duties specific to the position and other functions as assigned.

MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Associate’s degree (AA) or equivalent from a 2-yearcollege or technical trade school; or 1-2 years of related experience and/or training. Work related experience should consist of a technical background in information resources, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
• Basic knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Skills in computer terminal and personal computer operation; software programs of diverse functionality used by the Bank, including but not limited to, desktop applications and administrative programs and resources.
• Intermediate typing skills to meet production needs of the position.
• Basic math skills; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, and speak clearly to customers and employees.
• Effective organizational and time management skills.
• Ability to deal with technical problems involving multiple facets, variables and situations where only limited standardization exists.
• Excellent customer service skills and abilities.
• Intermediate typing skills to meet production needs of the position.
• Good organizational and time management skills.
• Ability to work with minimal supervision while performing duties.
• Current Tennesseedriver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to him/herself or others.

Management reserves the right to change this position description at any time according to business needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• banking: 1 year (Preferred)

Work Location: In person

Salary : $42,064 - $62,667