What are the responsibilities and job description for the Visitor Experience Manager position at Andrew Jackson's Hermitage?
To Apply:
Please send a cover letter and resume to jobs@thehermitage.com with Visitor Experience in the subject line. No calls, please.
Why Choose Us:
Are you a skilled leader passionate about history, education, and exceptional guest service? Join one of the nation's most visited presidential museums as we create meaningful and memorable experience for guests around the world.
As a Visitor Experience Manager, you will help shape the quality of every visitor interaction while supporting and developing the team that brings The Hermitage to life.
What you will be doing:
- Oversee daily Visitor Experience operations and ensure exceptional guest service.
- Supervise, train, schedule, and evaluate Visitor Experience Guides; manage call outs and daily staffing needs.
- Train staff on historical content, safety, logistics, collections security, and museum interpretation best practices.
- Provide tours and programs as needed.
- Support research, content development, and training materials; participate in the visitor experience content committee work.
- Operate and train staff on audio/visual equipment.
- Maintain tour materials, maps, translations, and brochures.
- Weekend work and occasional evenings required.
What you will need:
- Bachelor's degree in history, Education, or related field.
- At least two years of experience delivering educational or public programs in a museum or historic site.
- Excellent communication, interpersonal, and customer service skills.
- Strong attention to detail and the ability to teach through varied modalities.
- Ability to work effectively with visitors of all ages, backgrounds, and abilities.
Physical requirements:
- Ability to stand for long periods, walk, stoop, bend, and lift up to 20 lbs.
- Ability to move throughout the property and work outside in varying conditions.
Schedule:
This position requires regular weekend work and occasional evening work.
Pay range: USD $45,000 - $50,000
Benefits: Medical, dental, vision, 401K, and vacation/sick
Salary : $45,000 - $50,000