What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Andrew Elliott - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
ABOUT OUR AGENCY:
I began my career with State Farm in 2009 and have proudly served the Northern Virginia area since 2011. Our team is deeply rooted in the community, supporting local small businesses and giving back to those in need. During the holidays, we collect toys for local children through Toys for Tots, and throughout the year, we look for ways to make a positive impact close to home. We’re also a pet-friendly office—many of our customers bring their dogs by when they stop in, which always makes the day brighter.
I began my career with State Farm in 2009 and have proudly served the Northern Virginia area since 2011. Our team is deeply rooted in the community, supporting local small businesses and giving back to those in need. During the holidays, we collect toys for local children through Toys for Tots, and throughout the year, we look for ways to make a positive impact close to home. We’re also a pet-friendly office—many of our customers bring their dogs by when they stop in, which always makes the day brighter.
At our agency, we believe hard work should be both rewarded and celebrated. You’ll join a young, close-knit team that thrives on collaboration, motivation, and shared success. We keep things fun with regular team outings, lively holiday parties, and a culture built on trust, positivity, and accountability. With five bonus periods each year, there are plenty of opportunities to earn promotions and extra rewards for your performance.
This isn’t just a workplace—it’s a team that wins together, supports each other, and takes pride in making a difference every day.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Elliott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.