Commercial Lines Service Team Member

Who We Are

Andrew Core Insurance Agency is a fast-paced, client-focused insurance agency serving Eugene, Oregon and surrounding communities. We work across personal lines, commercial lines, and group benefits — and we hold ourselves to a high standard of responsiveness, accuracy, and professionalism. Our team is tight-knit, collaborative, and driven. If you thrive in a busy environment and take real ownership of your work, you'll fit right in.

The Role

We are looking for a sharp, organized, and proactive Commercial Lines Service Team Member to join our office. This person will be the backbone of our commercial accounts book — handling day-to-day service, client communications, and coverage questions with precision and follow-through. When capacity allows, this role also supports our personal lines service team and identifies cross-sell opportunities for commercial clients.

This is not a passive role. We move fast, and we need someone who can keep up, communicate clearly, and always know exactly where things stand.

Salary Range: $36,000.00 - $48,000.00 per month

Monthly Base Salary Commission

Required

• Active Oregon P&C license (non-negotiable)
• Strong verbal and written communication skills — you must be able to explain where things stand at any point
• Proven ability to manage a high volume of tasks and prioritize effectively
• Accountability: you own your work from start to finish
• Comfortable working in a fast-paced, high-expectation office environment

Preferred

• Experience servicing commercial lines accounts at an independent or captive agency
• Familiarity with Jenesis or similar agency management systems
• Experience with COI issuance, endorsements, and carrier portals
• Cross-sell experience or appetite to grow into that function

Why Join Us



• Competitive compensation based on experience
• Stable, in-office role with a collaborative team in Eugene
• Clear expectations, strong leadership, and a team that takes pride in doing the job right
• Opportunity to grow within the agency if you deliver

Primary Responsibilities

• 
  Manage day-to-day service needs for the agency's commercial lines book of business
• Handle policy endorsements, certificates of insurance, renewals, billing questions, and coverage inquiries
• Communicate proactively with clients and carriers — written and verbal — with clarity and professionalism
• Track tasks to completion and provide clear status updates to the team and agency principal
• Maintain accurate client records in the agency management system (Jenesis)
• Coordinate with producers and account managers on commercial accounts

Secondary Responsibilities

• Identify and act on cross-sell opportunities within the commercial book when appropriate
• Assist the personal lines service team during high-volume periods
• Support the agency's overall client experience and retention efforts