Operations Specialist

Operations Specialist

Position Summary

The Andover Area Chamber of Commerce is seeking a highly organized, relationship-focused professional to serve as our Operations Specialist. This position plays a vital role in delivering exceptional member experiences, supporting Chamber operations, coordinating events and programs, managing member communications, and ensuring the day-to-day functions of the Chamber run smoothly.

The ideal candidate is detail-oriented, proactive, customer-service driven, and passionate about supporting local businesses and community growth. This individual will work closely with the President & CEO and Membership Development Specialist to strengthen member engagement, enhance operational efficiency, and support the Chamber's mission of elevating the business community.

About the Andover Area Chamber of Commerce

The Andover Area Chamber of Commerce serves as the leading voice for business in Andover and surrounding communities. We are connectors, conveners, and collaborators who work to foster community, drive business success, and support economic growth.

Our strategic pillars are:

• Informing members of Headwinds & Happenings
• Providing opportunities for businesses to connect and gain valuable resources
• Celebrating business success
• Being in the room where it happens

Every member of our team plays a role in advancing these priorities.

Position Details

Title: Member Experience & Operations Specialist

Reports To: President & CEO

Classification: 32-35 hours per week

Location: Andover, Kansas

Essential Responsibilities

Member Experience & Engagement

• Coordinate new member onboarding and orientation processes
• Manage welcome communications and member benefit fulfillment
• Coordinate ribbon cuttings, groundbreakings, and member celebrations
• Support Chamber Liaison activities and communications
• Assist with member retention efforts through outreach and engagement initiatives
• Maintain accurate member records within Chamber software systems
• Ensure members are aware of Chamber benefits, programs, and opportunities

Chamber Operations & Administration

• Answer incoming phone calls, greet visitors to the Chamber office, and monitor the info email inbox
• Manage Chamber Nation database updates and records
• Process membership applications, renewals and invoices
• Maintain office organization and administrative systems
• Assist with committee meeting logistics, agendas, materials, and follow-up
• Coordinate office communications and general inquiries
• Support coworking space administration, reservations, inquiries, and member communications
• Write and send handwritten thank you notes to members, speakers, sponsors, hosts, etc.
• Prepare and process renewal packets
• Maintain and organize member marketing collateral and prepare community outreach packets.

Events & Programs

• Coordinate event logistics for Chamber coffees, luncheons, networking events, educational programs, ribbon cuttings, and special events
• Manage registrations, attendance tracking, and event communications
• Assist with sponsor fulfillment and event preparation
• Coordinate event materials, signage, nametags, and participant communications
• Confirm volunteer assignments and send volunteer reminder emails
• Provide onsite event support as needed

Communications & Marketing Support

• Develop and distribute Chamber newsletters and email communications
• Update/create basic marketing materials using Canva and other approved platforms
• Assist with maintaining communication calendars and marketing schedules
• Schedule social media posts and engage with member social media platforms.

Data & Reporting

• Track member engagement and participation metrics
• Maintain event attendance records
• Generate reports as requested
• Support sponsorship and membership tracking efforts
• Assist with maintaining accurate Chamber records and documentation

Preferred Qualifications

• Associate's degree or equivalent experience preferred
• Experience in customer service, nonprofit administration, office management, event coordination, membership organizations, or related fields
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in Microsoft Office and Google Workspace
• Experience with Canva or similar design software preferred
• Experience with CRM or membership database systems preferred
• Experience with email marketing platform preferred
• Social media management experience preferred
• Event planning experience preferred

Desired Characteristics

The ideal candidate will be:

• Relationship-oriented and service-minded
• Highly organized and detail-focused
• Self-motivated and dependable
• Comfortable learning new technology and systems
• Adaptable in a fast-paced environment
• Professional and positive in all interactions
• Passionate about supporting local businesses and community development
• A collaborative team player willing to assist wherever needed

Physical Requirements

• Ability to lift and carry materials up to 25 pounds
• Ability to set up and tear down event materials
• Ability to attend occasional early morning, evening, or off-site events
• Ability to sit, stand, and work at a computer for extended periods

Why Join Our Team?

The Andover Area Chamber of Commerce is a small but impactful organization committed to strengthening the local business community. This position offers the opportunity to build meaningful relationships, support local businesses, contribute to community growth, and play a key role in helping businesses and our community thrive.

To apply, please submit a resume and cover letter, including salary requirements, detailing your experience and interest in serving the Andover business community to lori@andoverchamber.com.