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IT Deployment & End-User Support Specialist
Andiamo is hiring on behalf of a client seeking a highly organized and customer-focused IT Deployment & End-User Support Specialist to play a key role in a large-scale enterprise technology refresh program. This position is ideal for someone who enjoys hands-on technical work, delivering exceptional customer experiences, and ensuring employees have the tools they need to be productive from day one.
Working within a fast-paced corporate IT environment, you will be responsible for preparing, deploying, configuring, and supporting end-user technology across the organization. From device provisioning and migration support to direct employee interaction and equipment logistics, you will help ensure a seamless technology experience throughout the hardware refresh lifecycle.
Position Overview
As an IT Deployment & End-User Support Specialist, you will serve as a critical bridge between technical operations and employee support. You will be responsible for configuring new devices, assisting users through technology transitions, coordinating equipment exchanges, and providing hands-on support throughout the deployment process.
This role offers the opportunity to work with modern device management technologies while building strong relationships with employees across the organization.
Key Responsibilities
Device Provisioning & Configuration
This role provides an excellent opportunity to gain hands-on experience supporting enterprise technology initiatives while making a direct impact on employee productivity and satisfaction. If you enjoy technology, problem-solving, customer interaction, and being part of large-scale IT projects, this position offers meaningful work in a collaborative and professional environment.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
Andiamo is hiring on behalf of a client seeking a highly organized and customer-focused IT Deployment & End-User Support Specialist to play a key role in a large-scale enterprise technology refresh program. This position is ideal for someone who enjoys hands-on technical work, delivering exceptional customer experiences, and ensuring employees have the tools they need to be productive from day one.
Working within a fast-paced corporate IT environment, you will be responsible for preparing, deploying, configuring, and supporting end-user technology across the organization. From device provisioning and migration support to direct employee interaction and equipment logistics, you will help ensure a seamless technology experience throughout the hardware refresh lifecycle.
Position Overview
As an IT Deployment & End-User Support Specialist, you will serve as a critical bridge between technical operations and employee support. You will be responsible for configuring new devices, assisting users through technology transitions, coordinating equipment exchanges, and providing hands-on support throughout the deployment process.
This role offers the opportunity to work with modern device management technologies while building strong relationships with employees across the organization.
Key Responsibilities
Device Provisioning & Configuration
- Prepare and deploy enterprise laptop systems using modern device imaging and provisioning platforms.
- Configure new hardware through cloud-based deployment and automated endpoint management solutions.
- Validate device readiness, software installations, security configurations, and user settings prior to deployment.
- Perform quality assurance checks to ensure devices meet organizational standards.
- Guide employees through device replacement and migration activities.
- Support file transfers, user profile migrations, and restoration of critical business data.
- Assist with browser settings, bookmarks, preferences, and other user-specific configurations.
- Ensure a smooth transition from legacy equipment to newly deployed devices.
- Provide hands-on troubleshooting and post-deployment support to address user concerns quickly and effectively.
- Serve as a primary point of contact for employees participating in technology refresh initiatives.
- Communicate deployment schedules, device readiness updates, and support instructions clearly and professionally.
- Deliver a positive customer experience by resolving issues with urgency, empathy, and technical expertise.
- Maintain clear documentation of deployment activities, support requests, and completed work.
- Coordinate collection and processing of retired technology equipment.
- Track shipping information and support inventory management activities.
- Assist with packaging, labeling, and movement of hardware between departments and operational areas.
- Manage device retrieval, exchange, and deployment workflows while maintaining accurate records.
- Support the refresh and deployment of additional technology assets as business needs require.
- Partner with IT teams to ensure deployment schedules and project timelines are achieved.
- Support ongoing technology initiatives and operational projects.
- Assist with equipment staging, inventory audits, and deployment readiness activities.
- Perform other technology support functions that contribute to a successful end-user computing environment.
- Strong customer service orientation with a genuine desire to help others succeed.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Comfortable working independently while also collaborating with cross-functional teams.
- Strong organizational and problem-solving abilities.
- Ability to learn new technologies and processes quickly.
- Professional demeanor when interacting with employees across all levels of the organization.
- Experience deploying and configuring Windows-based laptops and desktop systems.
- Knowledge of modern endpoint management and device provisioning tools.
- Experience supporting user migrations, data transfers, and device refresh programs.
- Familiarity with cloud-based deployment technologies and automated configuration processes.
- Understanding of IT asset management, inventory tracking, and hardware lifecycle management.
- Experience working within enterprise or corporate IT environments is highly desirable.
- Full-time onsite position, Monday through Friday.
- Typical schedule is approximately 7:30 AM – 4:30 PM.
- Work is performed within a professional corporate office environment.
- Regular movement throughout the facility may be required, including trips to operational and mailroom areas.
- Ability to safely lift, transport, and move technology equipment weighing up to 30 pounds is required.
This role provides an excellent opportunity to gain hands-on experience supporting enterprise technology initiatives while making a direct impact on employee productivity and satisfaction. If you enjoy technology, problem-solving, customer interaction, and being part of large-scale IT projects, this position offers meaningful work in a collaborative and professional environment.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com