Communication & Hospitality Coordinator

The Communication & Hospitality Coordinator serves as a connector between the various team members across marketing, communication, design, social media, conference, and events. This position combines creative storytelling, inbound marketing, and event operations to ensure that every message, gathering, and interaction with university stakeholders and guests reflects the institution’s mission and commitment to excellence.

The person in this role thrives on creating valuable experiences that feel thoughtful and personal — anticipating needs, solving problems before or when they arise, and communicating with clarity and warmth in a customer-focused way. This is a dynamic role for someone who takes pride in details, loves working with people, and finds joy in helping others shine.

Essential Responsibilities

Marketing and Communications (50%)

Content Marketing

• Write and edit content for marketing materials and digital campaigns to ensure all messaging is relevant, engaging, and aligned with institutional goals.
• Support institutional storytelling through research, interviews, and feature writing that highlight the impact and vibrancy of the campus community.
• Complete special projects as assigned.
   

Good News Strategy

• Collect and share stories of achievement, innovation, and impact from students, employees, and alumni to fulfill the marketing campaign “Ravens Rising.”
• Produce and distribute campus newsletters to keep internal and external stakeholders connected with the university. Write content for newsletters and institutional website properties to ensure accuracy, tone, and alignment with brand standards.

Editorial Support

• Edit the content of university materials to ensure accuracy and clarity.
• Maintain and distribute the university editorial style guide.
• Assist in managing and refining the AI-enabled editorial assistant.
   

Strong Collaborator and Thought Leader

• Contribute creative ideas to enhance communication strategies, strengthen the university’s reputation, and improve audience engagement.
• Stay informed about emerging trends in communications, marketing, and hospitality to bring fresh ideas forward.
   

Event Marketing and Operations (50%)

Event Marketing

• Develop and coordinate marketing plans for key university events, conferences, and initiatives to enhance participation and increase awareness.
• Build out events on Eventbrite, ensuring that event messaging, dates, prices, visuals, and floor plans are correct and align with the institution’s brand.

Hospitality & Customer Experience

• Provide on-site, day-of-event, and box office support for conferences, concerts, and events, ensuring seamless execution and a welcoming atmosphere.
• Anticipate the needs of guests, presenters, and partners to deliver thoughtful, detail-oriented experiences.
• Collaborate with internal and external partners to ensure operational excellence and cohesive event services such as housekeeping, audio-visual technical staff, concessions, and student work teams.
• Capture content for live-event and post-event stories on social media, as well as for use in good news strategy, testimonials, and metrics to celebrate guests and partnerships hosting events on campus.

• Bachelor’s degree in Public Relations, Communications, Event Management, or a related field. 
• 3–5 years of experience in marketing, communications, or event management.
• Exceptional writing, editing, and interpersonal communication skills.
• Highly organized, proactive, and adaptable in fast-paced environments. Ability to work some nights and weekends to support internal and external event services. 
• Creative thinker who values collaboration, consistency, and attention to detail.
• Deep commitment to providing exceptional service and elevating the quality of every audience and guest experience.