Service Manager – Plumbing Operations Leadership Role

Take Ownership. Lead the Field. Drive Results.

Anderson’s Plumbing is seeking a highly driven, Type A Service Manager to lead our plumbing service operations. This is a hands-on leadership role for a seasoned professional who thrives in a fast-paced environment, holds high standards, and knows how to drive performance from a team of technicians. If you are organized, decisive, accountable, and bring years of real-world plumbing service (construction experience is a plus), this role offers the opportunity to take full ownership of field operations and make a measurable impact.

What You’ll Be Responsible For

As our Service Manager, you will oversee all day-to-day service operations, including:

·        Leading, managing, and developing a team of plumbing service technicians

·        Maximizing productivity via scheduling, dispatch, routines, expectations, accountability, etc.

·        Ensuring all jobs (including 24/7 emergency service) are completed safely and efficiently

·        Supporting technicians with troubleshooting, field decisions, and escalations

·        Reviewing job documentation, labor, materials, and pricing for accuracy

·        Driving operational KPIs such as:

o   Technician productivity

o   Revenue performance

o   Callback rates

o   Job closeout accuracy

·        Conducting regular team meetings, coaching sessions, and performance reviews

·        Performing job site visits to ensure quality, safety, and customer satisfaction

·        Coordinating with Sales, Office Staff, and Ownership to ensure seamless operations

·        Maintaining readiness for facility and property management accounts

Who We’re Looking For

We are not looking for an average manager. We are looking for someone who is:

·        Type A personality – organized, structured, detail-driven, and accountable

·        A proven leader of technicians (you’ve managed crews before and know how to get results)

·        Experienced in plumbing service and construction environments

·        Comfortable making real-time decisions under pressure

·        Obsessed with efficiency, productivity, and doing things the right way

·        A strong communicator who can handle both customers and technicians professionally

·        Someone who naturally takes ownership instead of waiting for direction

Required Experience & Skills

·        Extensive experience in plumbing service operations (commercial preferred)

·        Background in construction and service workflows

·        Proven experience leading and managing a team of field technicians

·        Strong understanding of scheduling, dispatching, and job costing

·        Ability to manage high-volume, fast-paced service environments

·        Experience with service software / field management systems

·        Strong problem-solving and decision-making ability

·        Knowledge of California labor laws and safety standards (preferred)

Physical Requirements

·        Job site visits, including uneven terrain, construction environments, and active work zones

·        Stand, bend, kneel, and climb as needed during job site visits and inspections

·        Occasionally lift and carry materials or equipment up to 50 pounds

·        Work in varying weather conditions, including heat, cold, and rain

·        Drive to job sites and customer locations as needed throughout the day

·        Use a computer, tablet, and mobile devices for extended periods

·        Maintain visual and auditory awareness for safety in active job environments

What Success Looks Like in This Role

You will be measured by your ability to:

·        Increase technician productivity and billable hours

·        Reduce callbacks and improve quality

·        Drive consistent daily and weekly revenue

·        Ensure clean, accurate job documentation

·        Improve customer satisfaction and retention

·        Build and retain a strong, accountable team

Why Join Anderson’s Plumbing

·        Established and growing company with strong operational standards

·        Opportunity to lead and shape the service department

·        Direct access to Ownership and decision-making

·        A role where your performance directly impacts company success 

Final Note

This role is for someone who wants to run the show in the field, not sit on the sidelines.

If you are a disciplined, high-accountability leader who knows plumbing operations inside and out, and you’re ready to take ownership, we want to talk to you.

Apply Today and be ready to discuss:

·        Team size you’ve managed

·        Revenue you’ve been responsible for

·        KPI’s you’ve driven

·        And much more …