SERVICE ADVISOR POWERSPORTS

Job Title: Powersports Service Advisor

Location: Lake Havasu City, AZ

Anderson Powersports is looking for a customer-focused experienced Powersports Service Advisor to work with our amazing Service Team. It is the service advisor's responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction

Position Summary

The Powersports Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, accurately assessing service needs, coordinating repair and maintenance work, and ensuring a smooth, transparent service experience for all customers.

Key Responsibilities

• Greet customers promptly and professionally, both in person and over the phone

• Listen carefully to customer concerns and accurately document service requests

• Provide clear explanations of recommended repairs, maintenance, and associated costs

• Prepare and manage repair orders from intake through completion

• Coordinate with technicians to ensure timely and accurate diagnostics and repairs

• Communicate service updates and timelines to customers regularly

• Upsell additional services, accessories, or maintenance when appropriate

• Handle warranty claims and ensure proper documentation

• Process payments and explain invoices upon service completion

• Maintain organized records of customer interactions and service history

• Ensure a clean, safe, and welcoming service area

Qualifications

• High school diploma or equivalent 

• Previous experience in automotive, motorcycle, marine, or powersports service advising preferred

• Strong knowledge of powersports vehicles (motorcycles, ATVs, UTVs, personal watercraft, etc.)

• Excellent customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic computer skills and familiarity with service management software

• Valid driver’s license with clean driving record

Skills & Competencies

• Customer-focused mindset

• Strong organizational and time-management skills

• Problem-solving ability and attention to detail

• Sales aptitude with a consultative approach

• Ability to work collaboratively with technicians and team members

Work Environment

• Combination of office and shop environment

• May require standing for extended periods

• Exposure to noise, fumes, and moving vehicles/equipment

• Weekend or extended hours may be required during peak seasons

Compensation & Benefits

• Competitive base salary plus commission/bonus opportunities

• Health, dental, and vision insurance (if applicable)

• Paid time off and holidays

• Employee discounts on parts, accessories, and service

Equal Opportunity Statement

Anderson Powersports is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.