APPLICATIONS ANALYST - INFORMATION TECH - FT DAYS

JOB SUMMARY:
Coordinates and maintains various applications, databases and dictionaries in the Electronic Health Record. Responsible for building, managing and testing to ensure the Electronic Health Record meets the needs for the end user. Develop or modify basic system request. Provide support to new Ambulatory practices, train Ambulatory providers and new users.

JOB RESPONSIBILITIES:

• Works well under stress or tight deadlines and remains flexible to changing systems and processes.
• Approaches problems analytically, using good judgment, common sense, and technical knowledge when problem solving.
• Updates application databases and dictionaries as needed or as directed by the Applications Manager
• Ensures testing of all updates/new releases for the applications for which they have responsibility is completed
• Documents, communicates and follows-up on all reported problems, enhancement requests, and system change requests.
• Conducts weekly rounds, communicates issues, and provides write-up to Manager and IT Director.
• Keeps Applications Manager informed of all events affecting the operations of assigned applications.
• Develops training materials for assigned applications and provides leader lead training as needed.
• Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies.
• Attend meetings as needed to provide assistance to hospital leaders on the use and/or development of assigned applications.
• Works with other analysts to assure that a consistent approach is followed throughout all clinical and financial applications.
• Works with technical staff to help resolve hardware and network problems impacting assigned applications. Presents unresolved hardware/software problems to Technology Manager for resolution.
• Takes equal amounts of after-hours and weekend “call” with other “front call” staff.
• Other duties as assigned

SERVICE AND QUALITY STANDARDS:

Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

EDUCATION REQUIRMENTS AND OTHER REQUIREMENTS:

Education Level:

Graduate of a medical assistant program and certified or

Bachelors of Science with 3 years of hospital IT experience or

Associates degree with 8 years of hospital IT experience or

Experience Requirement:

Experience in a clinical, healthcare environment or other related information technology field

WORKING CONDITIONS: EXPORESURE CATEGORY III

Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.