What are the responsibilities and job description for the Receptionist position at Anderson Area Cancer Center?
Cancer patients and cancer caregivers choose the Anderson Area Cancer Center as a provider because of our personal medical guidance. We have a unique ability to foster a renewed hope for those who are seeking how to have a better life with cancer.
Join us in making a difference in patient care through your expertise.
Job Description:
FRONT OFFICE JOB DESCRIPTION
(CHECK-IN, MEDICAL RECORDS, CHECK-OUT)
- VERIFY DEMOGRAPHICS (HOT SHEET, ALLSCRIPTS, AND IKM)
- MAKE SURE INSURANCE IS VERIFIED (ALLSCRIPTS AND PHREESIA)
- SCAN INSURANCE CARDS, MESSAGE BILLING OFFICE WITH NEW CARD INFORMATION
- COLLECT PAYMENTS (CO-PAYS, BALANCE, RX, AND PAPERWORK)
- MAKE SURE ALL PATIENTS HAVE PICTURE IN IKM
- CHECK FOR POP-UP NOTES (ALLSCRIPTS, IKM, AND PHREESIA)
- SCHEDULE APPOINTMENTS
- CLEAR OUT WORK QUE
- CLEAR PROVIDERS SCHEDULES FOR DAYS OFF
- NEW PATIENT REFERRALS
- SCAN-RENAME-UPLOAD DOCUMENTS IN IKM
- CONTACT NEW PATIENTS WITH APPOINTMENTS
- PRINT SCHEDULE REPORT (VERIFY PAPERWORK AND IF PATIENT HAD SCAN PRIOR TO APPT)
- GO THROUGH SCHEDULE TO SEE WHICH PATIENTS NEED A DISTRESS SCREENER
- UPDATE CHANGES TO DEMOGRAPHICS (ALLSCRIPTS AND IKM)
- MONITOR EPIC AND E-FAX FOR REFERRALS
- BUILD NEW PATIENT AND HOSPTIAL FOLLOW-UP CHARTS (CHECK EPIC, CARE EVERYWHERE, AND RAD, AND MOUTAIN VIEW)
- ANSWER AND COMPLETE PHONE CALLS (RESCHEDULING, TRANSFERRING TO CORRECT EXTENSION, OR CONTACTING CORRECT EMPLOYEE TO PICK UP CALL)
- PRINT HOT SHEETS FOR NEXT DAY, PRINT ADDITIONAL COPY FOR LAB
- ATTACH HOT SHEET, DEMOGRAPHICS, DISTRESS SCREENER AND ADDITIONAL LAB TOGETHER
- PRINT DEMOGRAPHIC REPORT FOR NEXT DAY TO IDENTIFY WHICH PATIENTS NEED UPDATED INFORMATION
- ALPHABETIZE HOT SHEETS AT END OF DAY AND HIGHLIGHT SIGN IN SHEET
- ATTACH CHEMO SHEETS TO HOT SHEETS AT END OF DAY
- COUNT CASH BOX AT BEGINNING OF SHIFT AND END OF SHIFT
- ANSWER AND COMPLETE EMAILS
- CALL NO SHOWS, DOCUMENT ON HOT SHEET ATTEMPTS. FOR NEW PATIENTS CONTACT REFERRING PROVIDER
- PLACE HOT SHEETS IN SORTER FOR NEXT DAY
- HIGHLIGHT NAME ALERTS AND RX ON HOT SHEET
- PLACE DR. MCCLAIN’S NEW PATIENT IN ORANGE FOLDER
- PUT CHEMO/OV IN GREEN FOLDER IS OV IS 1ST.
- SCHEDULE IRON INFUSIONS ONCE APPROVED BY BILLING DEPARTMENT
- VERIFY MONIES COLLECTED MATCH BALANCE SHEET AT END OF DAY