What are the responsibilities and job description for the Licensed Customer Service Representative position at ANDERSON & ANDERSON INSURANCE, LLC?
Company Description
ANDERSON & ANDERSON INSURANCE, LLC is an independent insurance agency dedicated to addressing the unique needs of our customers. We specialize in offering tailored insurance solutions, including auto, home, life, and business/specialty coverage. Our focus is on providing exceptional service and ensuring our clients receive the protection they need. With a customer-centered approach, we work to exceed expectations and build long-lasting relationships.
Role Description
We are seeking a Licensed Customer Service Representative for a full-time, remote position. In this role, you will be responsible for assisting clients with their insurance needs, addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include responding to customer emails and calls, managing policy changes, processing claims, and providing personalized support. You will act as a liaison between the clients and the insurance company, ensuring a positive and efficient customer experience.
Qualifications
ANDERSON & ANDERSON INSURANCE, LLC is an independent insurance agency dedicated to addressing the unique needs of our customers. We specialize in offering tailored insurance solutions, including auto, home, life, and business/specialty coverage. Our focus is on providing exceptional service and ensuring our clients receive the protection they need. With a customer-centered approach, we work to exceed expectations and build long-lasting relationships.
Role Description
We are seeking a Licensed Customer Service Representative for a full-time, remote position. In this role, you will be responsible for assisting clients with their insurance needs, addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include responding to customer emails and calls, managing policy changes, processing claims, and providing personalized support. You will act as a liaison between the clients and the insurance company, ensuring a positive and efficient customer experience.
Qualifications
- Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Ability to enhance Customer Experience and build lasting client relationships
- Excellent communication and interpersonal skills for engaging with clients
- Capable of working independently in a remote environment
- Licensed insurance professional or willingness to obtain licensure (required)
- Proficient with insurance software and technology tools
- Attention to detail and the ability to handle sensitive information with confidentiality