What are the responsibilities and job description for the Operations Manager position at Anderson Air?
About the Company:
Anderson is an HVAC contractor specializing in new construction, remodeling, and service work in Northwest Arkansas.
At Anderson, we’re big on building connections - we’re known locally for our quality work and strong relationships: with our customers, our community, and with each other.
We encourage and reward hustle, humility, and long-term thinking. It is our belief that every role in our ecosystem, when done with expertise, care and excellence, is a profession of honor.
Key Responsibilities for this role include:
- Oversee the financial and operational performance of the Service Division, including full P&L ownership, budgeting, and revenue growth.
- Lead the development and execution of department goals through data-driven decision-making and KPI management.
- Drive accountability and performance across all teams through effective leadership, communication, and cross-department collaboration.
- Recruit, train, and develop managers and team members, fostering a culture of growth, excellence, and customer focus.
- Improve company systems, processes, and policies to support company goals, including better reporting and communication.
- Strengthen support roles to improve how they operate and coordinate with other departments.
- Conduct regular one-on-one meetings and performance reviews to coach managers and ensure alignment with company objectives.
- Supervise daily operations to ensure efficiency, quality, and customer satisfaction.
- Champion a customer-centric approach and oversee escalated service issues to ensure positive outcomes and cost control.
- Manage departmental budgets, material costs, and vendor relationships to maintain pricing integrity and operational efficiency.
- Ensure all HVAC installations, repairs, and maintenance meet or exceed local, state, and federal codes, manufacturer specifications, and industry best practices.
- Uphold compliance with OSHA safety protocols, environmental regulations, and company safety procedures.
- Facilitate weekly meetings and participate in key training sessions, huddles, and company initiatives to promote continuous improvement and alignment.
Relocation Assistance Offered
The ideal candidate will have the following:
- 10 years of progressive leadership experience in service operations, preferably within HVAC, plumbing, electrical, or related trades.
- Proven experience managing P&L, budgets, and department-level financial performance.
- Strong analytical and problem-solving skills with the ability to turn operational and financial data into actionable decisions.
- In-depth knowledge of HVAC systems, installation standards, and compliance requirements with local, state, and federal codes.
- Demonstrated success in developing and leading high-performing teams with a focus on accountability, coaching, and results.
- Excellent communication, interpersonal, and leadership skills with the ability to build trust across departments and with external partners.
- Skilled in vendor management, cost control, and maintaining margin integrity.
- Proficiency in field service management software (preferably ServiceTitan) and Microsoft Office 365 applications.
- Strong commitment to safety, regulatory compliance, and quality workmanship.
- Strategic thinker with the ability to balance day-to-day operational oversight and long-term business objectives.
Benefits:
- Competitive Salary
- Relocation Assistance
- Medical, Dental, Vision Insurance
- Company paid life insurance
- Paid Holidays
- Paid Time Off
- Professional Development
- Company Vehicle
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person