What are the responsibilities and job description for the Dispatcher position at Anderson Air?
Join the Anderson Air team as a Dispatcher! Since 1967, we have proudly served the Northwest Arkansas community, offering top-notch heating and air services. We are expanding and seeking a skilled dispatcher to ensure our HVAC Service Technicians are assigned efficiently and effectively to meet customer needs. If you're highly organized, a great communicator, and experienced in dispatching within the home service industry, we want to hear from you! As part of our team, you'll manage the dispatch board, coordinate with technicians and managers, and play a key role in keeping our operations running smoothly.
Responsibilities:
- Assign service jobs to technicians based on call priority, communication skills, and technical expertise, following our "Right Tech to Right Call" approach.
- Manage the dispatch board to ensure efficient movement of technicians.
- Confirm all scheduled calls before dispatching a technician.
- Address and assist in resolving customer concerns.
- Accurately enter and update customer information in our service software (Service Titan).
- Coordinate with the Warehouse Manager to ensure technicians have the necessary parts and tools.
- Stay in contact with technicians from dispatch to job completion, including confirming equipment details and tracking estimated job times.
- Assist with the purchase order process and daily reporting of key metrics.
- Work closely with the Field Service Manager and Sales Manager on any calls that may need to be rescheduled based on priority.
Minimum Qualifications:
- High School Diploma
- Valid Driver’s License
- Basic computer skills including Microsoft Office Suite
- Excellent oral, written and interpersonal communication skills
- 2 years' experience in dispatching in home service business
- 1 years’ experience in Service Titan or similar software.
- Highly organized with excellent follow through skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person