What are the responsibilities and job description for the HELPDESK TECHNICIAN position at Andersen Material Handling?
POSITION SUMMARY
This individual will be assisting the IT Department supporting multiple branch locations (MI, OH, and FL).
Will be working with an enterprise class Help Desk solution that is utilized by the employees who log tickets that explain the issue they are having.
Provide troubleshooting and assistance as needed and based on priorities, following department guidelines ensuring the problem can be reproduced, and include all pertinent information in ticket before escalating to next level.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ability to fully articulate complex technical solutions to non-technical end users in a clear concise manner.
Will be required to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branch locations.
Ability to work with all employees and IT related vendors.
Previous experience with the following:
- Operating Systems/Applications
- Server Hardware Platforms
- Networking Equipment
- Networking IP Protocol
- Wireless networking
- Printers
- Ability to refresh desktop/laptop.
- Ability to troubleshoot software/hardware issues.