What are the responsibilities and job description for the ASSISTANT FRONT OFFICE MANAGER position at Andaz Miami Beach?
Summary
Description - External
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting an Assistant Front Office Manager to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position Summary
The Assistant Front Office Manager is responsible for supporting the supervision of Front Office. Key responsibility areas include department performance, staff training, staff development, cost control, and increased sales and profitability.
Position Responsibilities/ Essential Functions
- Deliver excellent customer service in an efficient manner.
- Maintain guest room inventory based on established SOPs.
- Coach and Counsel Employees, and provide progressive and ongoing training.
- Ensure cash handling and all accounting policies and procedures are being followed to hotel policy.
- Maintain consistent and efficient line of Communication between appropriate departments.
- Analyze, investigate and resolve guest opportunities.
- Confers with all appropriate departments regarding handling of groups, unusual circumstances or special requests.
- Coordinates the status of Out of Order and Out of Services rooms with Housekeeping and Engineering
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction.
- Gather, summarize and provide information about the amenities, specials events, and activities taking place within the hotel.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Completes and processes all employee payroll punches
- Review and noting all special requests of guests.
- Ensure all front office employees are completing all assigned tasks and checklists.
- Take, record, and rely messages and notes accurately, completely, and legibly
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the all front office staff when needed.
Qualifications
Front Office Manager Requirements and Qualifications
A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
Luxury Hotel or Resort Experience Required
Forbes Four or Five Star Experience preferred
2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Ability to speak a second Language fluently will be considered an asset.
Good working knowledge of Reserve/Opera software;
Excellent proficiency with Microsoft Suite applications;
Refined verbal and written communication skills;
Ability to work a flexible schedule; weekends, holidays, overnight shifts
Physically agile, ability to stand or walk for long periods of time;
Excellent time management and organizational skills;
Excellent problem solving skills.
Well-groomed, professional appearance
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance with only a 30-day waiting period!
- 401K with company match
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!