Clerk/Admin

Join Andalusia Health in Andalusia, AL, an 88-bed, Joint Commission–accredited hospital that has earned chest pain and heart failure accreditations, and designation as a Baby-Friendly hospital. Andalusia delivers a broad range of inpatient and outpatient specialty services while embracing a shared commitment to patient safety and high-quality care. Grow your career with Andalusia, where we value your contributions to the community we serve.

Job Summary

The Administrative Clerk provides a range of clerical and administrative support services to ensure efficient day-to-day operations within physician practice clinics or healthcare departments. This role supports patient intake, documentation, communication, and scheduling, while maintaining a strong focus on customer service and patient satisfaction. 

Essential Functions

• Greets and interacts professionally with patients and families 
• Answers phones courteously; routes calls, takes messages, and provides information 
• Registers patients, verifies demographic and insurance information, and collects co-pays/self-payments 
• Schedules new and follow-up appointments; provides directions and registration guidance 
• Maintains accurate documentation and applies organizational policies and procedures 
• Coordinates daily patient flow activities and supports clinical operations as needed 
• Manages clerical tasks such as photocopying, scanning, faxing, and handling test results 
• Maintains confidentiality and protects patient health information 
• Assists with orientation and training of new staff 
• Restocks supplies and maintains clean and organized work areas 
• Complies with infection control procedures and safety standards 
• Performs other duties as assigned 

Knowledge/Skills/Abilities/Expectations

• Proficient in computer applications, including EMR systems, word processing, and email 
• Excellent verbal and written communication skills 
• Strong organizational and time management abilities 
• Able to multi-task and function effectively in a fast-paced healthcare setting 
• Demonstrates professionalism, teamwork, and a focus on patient satisfaction 
• Ability to handle emergencies and stressful situations calmly and appropriately 
• Must read, write, and speak fluent English; additional languages preferred

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required 

Experience

• Minimum one (1) year of experience in a hospital or clinic office setting preferred