Financial Service Associate

***Hourly rate includes a $3.00 shift premium for front line member contact. Start pay is $20.16 plus $3.00 shift premium, upon successful completion of your Introductory Period you will receive a $0.50 raise.

Your role is centered on creating a welcoming experience for members, helping them achieve financial success, and contributing to the overall success of the branch.

On a typical day, you will assist members with a variety of banking and financial needs, including processing deposits, withdrawals, payments, and other account transactions. Help members open new accounts, update account information, answer questions about products and services, and guide them toward solutions that support their financial goals.

Throughout the day, work to identify opportunities to recommend products and services that may benefit members while ensuring every interaction is accurate, efficient, and positive. Help resolve routine account issues, process disputes, verify documentation, and maintain the confidentiality of member information. In addition, I support branch operations collaborating with my teammates to ensure excellent service.

1. Ensure efficient and accurate execution of front-line teller operations, including transaction
processing and new account services.
2. Proactively identifying members’ needs and successfully cross-sell products and services that
support their financial well-being.
3. Accurately prepare and open new accounts and subaccounts, ensuring all required
documentation is collected and members are onboard with appropriate products.
4. Process account and loan applications in compliance with credit union policies and regulatory
requirements, including all necessary verifications.
5. Assist members with a wide range of account-related requests, including ownership changes,
account updates, and service enrollments.
6. Perform basic loan functions, including entering loan applications and discussing general rate
and term information.
7. Support the balancing, posting, troubleshooting, and auditing of ATMs, Interactive Teller
Machines (ITMs), and cash recyclers.
8. Independently locate and utilize available resources to resolve common member issues
effectively.
9. Refer complex or non-standard transactions to supervisory staff for further assistance.

10. Adapt positively to organizational changes and perform additional tasks as needed or
assigned.

PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE:

1. Ensure confidentiality and preservation of member records, transactions, and company assets.

2. Ensure all activity complies with applicable policies and regulations.

3. Be depended upon to perform all duties as scheduled, accurately and efficiently.

4. Foster and maintain effective collaborative relations within the department and with other departments.

5. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Benefits

Ancorum CU offers a comprehensive benefits package including medical, dental, long term disability, full life insurance, 401(k) with generous employer match program, 120 hours paid time off in first year, paid birthday off, and additional incentives.

Who We Are

We are Ancorum. Our mission is “To Help Our Members Achieve Financial Wellbeing” and our vision is “To grow and serve one another: members, staff and volunteers.” We are committed to a culture of opportunity where employees can build rewarding careers. Through investment in training, education, and professional development, we support growth at every level of the organization. We believe in promoting from within whenever possible and are proud of our commitment to providing internal employees with opportunities to advance their careers.

About this Job Description

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended, nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Five County CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values
• Promote teamwork and collaboration
• Provide our members with the highest quality service