JOB SUMMARY

The Financial Service Officer effectively counsels students and parents on the availability of Title IV Programs to achieve their educational goals within federal guidelines. The Financial Service Officer is someone who can assist and answer questions regarding a student’s financial aid package and student payments. The Financial Service Officer provides guidance and assistance to Centralized Financial Services and Student Accounts to ensure that students are packaged in a timely manner and within compliance standards. The Financial Services Officer will work directly with Centralized Financial Services, Student Accounts and Executive Director to develop improvements to the overall quality and environment of the Financial Aid Office at Ancora Education.

KEY RESPONSIBILITIES

Counsel incoming, continuing, and reentry students on the availability of Title IV funds and resources to cover their tuition and living costs

Answer student questions regarding completion of the Federal Application for Federal Student Aid and Direct Loan Entrance Counseling

Resolve conflicting information that is identified between Financial Aid Documents as well as other student files within the Institution

Effectively communicate with Admissions to ensure future registrations have obtained appropriate documentation for packaging

Ensure files are uploaded into the campus operating system

Provide updates to Centralized Financial Services and the Executive Director on students who have not submitted documentation or required paperwork to receive Title IV funding

Counsel students and parents regarding title IV programs and student payments

Collection and posting of student payment plans

Establish timelines and payment plans to bring students current on outstanding account balance

Effectively use and track activities in CampusNexus 

Other duties as assigned

Assist students with the completion and apply for all Non-Title IV fund sources including but not limited to VA Funding, State Grants, and scholarships. 

MINIMUM REQUIREMENTS

High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

1 year of experience in customer service related field

Ability to multitask while maintaining organization

Candid, honest, respectful communication skills (both verbal and written)

Experience using Google Office

Highest levels of integrity, trust, respect, and professionalism, with ability and willingness to handle sensitive and confidential situations and documentation

Must be current on any student loans

 PREFERRED QUALIFICATIONS

1 year prior experience in financial aid /loan servicing/collections

Experience with CampusNexus Software

Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.