AT - Account Manager

Job Summary

Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processes. If you want to help us continue to help others, this career opportunity might be for you. 

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora led program. This position is responsible for conducting outbound telephone calls to employees/students that have inquired about Ancora programs, answering inbound calls to answer prospective student questions, facilitating enrollments, and ensuring each prospective student completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration process. The Account Manager will also have direct lines of communication with individuals that represent the clients we serve to ensure transparency and continuity with the registration process for all scheduled courses.

Key Responsibilities

•  Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries

• Share industry related information with prospective students

• Weekly follow-ups with new students ensuring their positive transition to being an active student

• Contribute to team initiatives and outcomes

• Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled

• Ensure all paperwork is completed accurately and in a timely manner

• Track graduate student outcomes (job placement credential rates) and manage relationships with potential employers 

• The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.

• Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships

• Other duties as assigned

Experience and Education Required

• High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

• 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience

• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers

• Strong presentation skills

• Ability to deliver consistent levels of energy and enthusiasm

• Thrives in an observation/coaching style environment

• Proactive problem solving skills

• Ability to handle frequent interruptions and work independently

• Competent in priority setting

• Ability to foster creativity

• Strong computer software skills including Microsoft Word and Excel, in addition to industry- related software applications

Experience and Education Preferred

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

• A track record of being successful in high-volume customer service setting

• Experience with CampusVue and/or Velocify software

• Self-motivated

• People oriented

• Coachable

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Prolonged periods sitting at a desk and working on a computer.

Work Environment  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

I have read and understand the above job description.  I further understand that this is not an all-inclusive list and does not constitute a contract.  My employment remains at will as with all employees of Ancora Education.