DME Program Associate

Job description

Ancillary Support, LLC

DME Associate/Orthotic Fitter

JOB description

Job Title:

Clinic Orthotic Fitter

Department:

Sales

Reports To:

Director of Business Development

FLSA Status:

Exempt

Position Summary: The Associate DME Manager position is located in Doylestown, PA and the candidate must be within local commuting distance.The DME Associate/Orthotic Fitter is responsible for developing, growing, maintaining and fitting Orthosis, Orthotics, processing billing claims, and maintaining a strong patient first relationship within specific accounts in Bucks and Montgomery counties. The DME Associate/Orthotic fitter will report directly to the Director of Business Development.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Perform assessments and measurements to determine appropriate products for patients.
• Make customized items, as appropriate.
• Observe infection control procedures when interacting with patients.
• Instruct client/patient/family/caregiver in proper use, maintenance, and cleaning of products.
• Instruct client/patient/family/caregiver regarding any applicable product warranty information.
• Perform all client/patient duties with a pleasant and helpful attitude and demeanor.
• Maintain inventory tracking for all products.
• Maintaining fitter patient records.
• Assist in resolving client product/service problems when appropriate.
• Report product incidents as required in accordance with Company policy.
• Participate in PI Plan as appropriate.
• Participate in continuing education programs.
• Other duties as assigned by supervisor.
• Demonstrating proficiency and excellence with all training on current and new products, including the use of Ancillary Support’s Phyllis IMS.
• Working with customer service and marketing to foster a relationship of collaboration and a customer-first approach.
• Achieving identified account focused objectives.
• Interacting and helping within the clinic as required.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Business Relationship Skills - Initiates new contacts within the account. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read, analyze and interpret business, professional, technical, or governmental documents. Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.

Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, and sales projections.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Microsoft Office Suite (Excel, Word, and PowerPoint)

Supervisory Responsibilities: None.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Orthotic Fitter or medical billing: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: The location will be within a designated clinic or multiple clinical locations.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $40,000.00 - $42,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Orthopedics
• Physical & Rehabilitation Medicine

Work Location: In person

Salary : $40,000 - $42,500