Program Specialist

This Healthshare Referral Manager (HSRM) Program Specialist is located at the Alaska VA Healthcare System (AVAHS) Community Care Department (CCD). The CCD is directly responsible for the review, approval, authorization, care management, and fiscal management of the community care program.

Qualifications:

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 05/01/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement.

• For a GS-7 position you must have served 52 weeks at the GS-5.
• For a GS-9 position you must have served 52 weeks at the GS-7.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Minimum Qualifications, GS-7:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative and technical support; preparing correspondence; maintaining files/records; managing, compiling and tracking data; making recommendations on programs and policies to improve quality outcomes; implementing process improvement initiatives; and utilizing various software programs. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one (1) full year of graduate level education. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Superior Academic Achievement: This provision recognizes students who have achieved superior academic standing as evidenced by one of the three methods described below. It is to be used to determine eligibility for applicable GS-7 level positions of persons who have completed (or expect to complete within 9 months) all the requirements for a bachelor's degree from an accredited college or university. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum related to the position. TRANSCRIPTS REQUIRED
  • Class standing -- Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
  • Grade-point average (G.P.A.) - Applicants must have a grade-point average of:
    1. 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or
    2. 3.5 or higher out of a possible 4.0 ("B " or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
  • Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed below. These honor societies are listed by the Association of College Honor Societies .

• Combination: Applicants may also combine education and experience to qualify at this level. Combinations of successfully completed graduate level education (beyond a bachelors degree) and specialized experience as described above, to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. This education must have been obtained in an accredited college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

Minimum Qualifications, GS-9:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative and technical support; preparing correspondence; maintaining files/records; managing, compiling and tracking data; using qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of a program; making recommendations on programs and policies to improve quality outcomes; implementing process improvement initiatives; applying knowledge of policies, regulations, and guidelines; and utilizing various software programs. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. Combinations of successfully completed graduate level education (beyond the first year) and specialized experience as described above, to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. This education must have been obtained in an accredited college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

• Develop, update and distribute training materials for VA staff and community providers on the HSRM program.
• Conduct in-depth training sessions either face-to-face or by utilizing online webinar software.
• Initiate surveys and collect feedback on HSRM to assess knowledge deficits and quality of training.
• Analyze data to look for areas for additional training or program modification.
• Develop reports and metrics related to HSRM accounts, usage, training, and outreach activities.
• Provide troubleshooting of HSRM and PPMS issues to VA staff and community provider staff.
• Identify discrepancies between the Provider Portal Management System database and the CCN contractor's provider directory and ensure corrections are made so that information is accurate.
• Develop and implement local policies and procedures related to the HSRM program in accordance with Community Care standards.
• Assist in compiling, researching and resolving Veteran/vendor concerns via Patient Advocate Tracking Systems (PATS-R) or other designated systems.
• Respond to inquiries and various correspondence/taskers related to the HSRM program.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: Not authorized.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD503590 and PD503580
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

Salary : $57,055