What are the responsibilities and job description for the Theatre Usher position at Anchorage Community Theatre?
About the Role:
Anchorage Community Theatre is seeking a Theatre Usher to welcome audiences and help create a comfortable, organized experience at performances and events.
You will assist with admission, help patrons locate their seats, answer routine questions, and communicate concerns to the designated supervisor. This role is suited to someone who enjoys working with people, remains calm during busy periods, and treats every guest with courtesy and respect.
Responsibilities:
- Attend pre-show briefings and review seating arrangements, accessibility information, and event-specific instructions.
- Help prepare the auditorium and public areas before doors open.
- Check tickets or confirm admission using the theatre’s approved process.
- Direct patrons to their seats, restrooms, and other public facilities.
- Distribute programs and provide accurate information about the event.
- Help maintain clear aisles, exits, and accessible routes.
- Follow the theatre’s policy for late arrivals, re-entry, and seating questions.
- Respond courteously to routine concerns and refer unresolved issues to the supervisor.
- Assist patrons with accessibility requests within your training and assigned responsibilities.
- Monitor the audience area discreetly and report hazards, disruptive behavior, or other concerns.
- Follow established emergency procedures and instructions from designated personnel.
- Assist with the orderly departure of patrons after the performance.
- Help collect programs, check for lost property, and complete assigned light cleanup.
- Document incidents or lost-and-found items when requested.
Qualifications:
- Friendly, clear communication and strong customer-service skills.
- Reliability and punctuality for scheduled performances.
- Ability to follow instructions and established procedures.
- Attention to detail when checking tickets and seating information.
- Ability to remain calm and professional when handling questions or minor conflicts.
- A respectful, inclusive approach to guests and coworkers.
- Availability for the schedule specified in the posting.
- Ability to perform essential duties safely, with or without reasonable accommodation; specific physical requirements will be confirmed.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $20 - $22