What are the responsibilities and job description for the ACCOUNT REPRESENTATIVE III - Range 11 / AMEA position at Anchorage Chamber Young Professionals Group?
ACCOUNT REPRESENTATIVE III - Range 11 / AMEA | Job Details tab | Career Pages
ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
Salary
$23.58 - $34.78 Hourly
Location
3000 Arctic Blvd., AK
Job Type
Regular
Job Number
2026-00438
Department
Anchorage Water & Wastewater Utility
Division
Contact Center Account Services
Opening Date
06/23/2026
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday, 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools—is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.
Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits
ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
Salary
$23.58 - $34.78 Hourly
Location
3000 Arctic Blvd., AK
Job Type
Regular
Job Number
2026-00438
Department
Anchorage Water & Wastewater Utility
Division
Contact Center Account Services
Opening Date
06/23/2026
- Description
- Benefits
- Questions
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday, 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools—is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.
Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits
- Medical/Dental/Vision/Audio
- Life Insurance
- Dependent Life Insurance
- Short Term Disability
- Long Term Disability
- Flexible Spending Accounts – Health and Dependent Care
- Health Savings Accounts
- State of Alaska Public Employee Retirement System (PERS) Program
- 401(k) and 457 Savings Plans
- Employee Assistance Program
- Paid Leave Plan
- 13 Paid Holidays
Salary : $24 - $35