What are the responsibilities and job description for the Service Coordinator position at ANCHOR?
SUMMARY
The Service Coordinator plays a key role in ANCHOR’s mission to provide safe, affordable, and supportive housing. This position ensures that residents have access to critical community resources, supportive services, and educational opportunities that foster housing stability, independence, and overall well-being. The Service Coordinator connects residents to appropriate service providers, builds community partnerships, and strengthens resident engagement through advocacy, education, and support.
DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform the following duties:
- Provide general service management, including resident intake, needs assessments, education on available services, and referrals to community providers.
- Develop and maintain a Resource Directory of local, state, and nonprofit service providers that support families, older adults, individuals with disabilities, and those requiring emergency or ongoing assistance.
- Organize educational events, health screenings, wellness activities, and life skills workshops tailored to resident needs.
- Facilitate the formation and support of Resident Associations and leadership development opportunities.
- Monitor the ongoing provision of services from community agencies and maintain accurate resident service records.
- Serve as a liaison to local agencies, providers, and stakeholders; actively cultivate new partnerships to expand services.
- Assist residents in building informal support networks among neighbors, family, and friends.
- Educate residents on housing rules, community resources, and self-advocacy skills.
- Provide basic case management, advocacy, and referral services in alignment with HUD guidelines.
- Support residents in accessing benefits, interpreting mail and forms, scheduling appointments, and resolving bureaucratic or service-related challenges.
- Coordinate on-site or mobile health and wellness services, crime watch or safety programs, volunteer companion opportunities, and technology engagement programs.
- Promote inclusion, independence, and dignity by helping residents obtain adaptive equipment, medication management support, and emergency response systems.
- Assess residents’ needs, participation, and satisfaction with available services.
- Identify barriers to service utilization and work to reduce them.
- Advocate with management and service providers for expanded or improved services.
- Educate service providers on resident needs and encourage economies of scale.
- Empower residents to advocate for themselves and engage in community life.
BEHAVIORAL COMPETENCIES
Resident-Centered Service: Listens actively, responds promptly, and places resident needs at the center of decision-making.
Collaboration & Advocacy: Builds partnerships, advocates for residents, and seeks collective solutions with internal teams and external agencies.
Problem-Solving: Identifies barriers and applies resourceful solutions to ensure residents have access to needed services.
Professional Integrity: Maintains confidentiality, demonstrates ethical judgment, and fosters trust.
Community Engagement: Encourages resident participation, builds leadership capacity, and strengthens community ties.
EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Bachelor’s degree in Social Work, Human Services, Gerontology, Counseling, or related field required. Master’s degree preferred.
- Minimum of 2 years’ experience in case management, service coordination, or community resource navigation.
- Knowledge of federal, state, and local programs, including HUD regulations and eligibility requirements.
- Strong interpersonal, communication, and conflict resolution skills.
- Ability to work independently, manage multiple priorities, and build effective partnerships.
- Proficiency in Microsoft Office Suite, ResMan, and electronic case management systems.
- Commitment to ANCHOR’s mission, values of equity and dignity, and ability to work with diverse populations.
TECHNICAL SKILLS
- Competence with Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and data-entry skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to travel between ANCHOR properties and community partner locations.
- Must be able to sit, stand, and walk for extended periods.
- Occasional lifting of up to 25 lbs. may be required.
TO APPLY
Please send resume and letter of interest to jobs@anchornc.org
Job Type: Part-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $20 - $24