Director of Property Management

SUMMARY

The Director of Property Management provides leadership and oversight of ANCHOR’s property management operations. This role ensures that all properties within ANCHOR’s portfolio operate at the highest levels of quality, compliance, and financial sustainability. The Director establishes consistent operational standards, supports the professional development of Regional and Site Managers, and ensures that ANCHOR’s communities remain mission-driven, safe, and well-maintained.

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following duties:

• Provide executive-level oversight of all property management operations across ANCHOR’s portfolio.
• Supervise, mentor, and evaluate Regional Property Managers, ensuring consistent leadership at the site level.
• Develop, implement, and enforce standardized policies and procedures across property operations, including leasing, rent collection, resident services, maintenance, and reporting.
• Oversee physical and financial integrity of all properties, including occupancy, rent collection, operating expenses, capital expenditures, and reserves.
• Lead the development of annual operating budgets for all properties; monitor performance and ensure adherence to budget goals.
• Ensure compliance with HUD, LIHTC, and other federal, state, and local regulations, as well as funder requirements.
• Collaborate with Compliance and Asset Management leadership to align operational practices with long-term financial and regulatory goals.
• Direct the implementation of capital and rehabilitation programs, ensuring timely, high-quality completion.
• Establish and monitor resident satisfaction and retention programs, including systems for tracking feedback and resolving complaints.
• Report quarterly and annually to the Executive Director and Board on property management performance, risks, and opportunities.
• Serve as ANCHOR’s key liaison with external partners related to property operations, including contractors, service providers, regulators, and funders.
• Promote a culture of continuous improvement, professional growth, and mission alignment across the property management team.

SUPERVISORY RESPONSIBILITIES

• Direct supervision of Regional Property Managers and property-level leadership staff.
• Oversight of site managers, leasing agents, and maintenance supervisors through Regional Managers.
• Leadership of cross-functional teams for portfolio-wide initiatives, including technology adoption, resident engagement, and capital planning.

BEHAVIORAL COMPETENCIES

Strategic Leadership: Provides clear vision and direction for property operations in alignment with ANCHOR’s mission and growth.

Collaboration: Fosters teamwork across departments and with external stakeholders to achieve organizational goals.

Accountability: Holds self and teams responsible for property performance and resident outcomes.

Financial Acumen: Demonstrates strong command of property-level and portfolio-wide financial performance.

Resident-Centered Focus: Ensures that decisions prioritize resident stability, satisfaction, and community well-being.

Equity & Inclusion: Upholds fair, consistent, and culturally competent practices across all properties and staff teams.

Adaptability: Navigates periods of growth, change, and reinvestment with resilience and innovation.

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Bachelor’s degree in real estate, business administration, public administration, or related field required; Master’s degree preferred.
• Minimum 7–10 years of progressive leadership experience in property management, affordable housing, or real estate operations.
• Proven track record of managing multi-site property operations with diverse funding and regulatory requirements.
• Demonstrated expertise with HUD, LIHTC, and compliance frameworks.
• Experience supervising and developing large, cross-functional staff teams.

TECHNICAL SKILLS

• Proficiency with property management software platforms (ResMan strongly preferred).
• Familiarity with AvidXchange, Insperity, and other operational/financial tools.
• Strong data analysis and reporting skills, including the ability to interpret property performance metrics and present to leadership.
• Advanced proficiency in Microsoft Office Suite.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods at a desk/computer.
• Travel between properties and external partner meetings required.
• Occasional lifting of up to 15 pounds (files or project documents).

Pay: $95,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $95,000 - $125,000