What are the responsibilities and job description for the Compliance Operations Manager position at Anchor?
We are seeking a Compliance Operations Manager to own the compliance operations at Anchor. This role is both hands-on and strategic: you will shape, refine, and execute core compliance controls while ensuring our processes align with evolving regulatory expectations, operational needs, and banking partner requirements.
As the central compliance function operational owner, you will oversee onboarding controls, sanctions screening, transaction monitoring, investigations, documentation, and readiness for future reporting obligations. You will work cross-functionally with internal teams and external partners to ensure Anchor maintains a strong and scalable compliance posture.
This role has a meaningful impact on elevating Anchor’s compliance processes, improving operational quality, and supporting Anchor’s continued growth.
Location: Austin, TX ( 4 days/week in-office) 💜
Responsibility
- Lead the execution and continuous improvement of KYB/KYC and CIP onboarding workflows, including identity verification, OFAC screening, sanctions analysis, and EIN/TIN validation.
- Serve as the primary client-facing compliance contact- guiding clients through onboarding calls, conducting transaction verification calls, and making risk-based decisions, including requesting supplemental documentation and performing EDD/PEP reviews as needed.
- Conduct and document alert investigations related to potential fraud, AML, sanctions, unusual activity, synthetic identities, or other financial crime indicators.
- Assess and document case findings in a clear, consistent manner aligned with audit expectations and regulatory documentation standards.
- Analyze patterns and collaborate with product, and engineering teams to optimize monitoring rules and improve control effectiveness.
- Develop and maintain compliance documentation, including operational playbooks, case files, and training materials.
- Act as a partner to internal and external auditors.
- Monitor regulatory changes and industry trends to enhance Anchor’s compliance operations continuously.
Requirements
- 3–4 years of experience in AML, BSA compliance, financial crime operations, fraud investigations, or regulated payments environments (fintech experience preferred).
- Demonstrated experience overseeing compliance processes such as KYB/KYC onboarding, sanctions screening, transaction monitoring, and case investigations.
- Proven ability to make independent, risk-based decisions and apply sound judgment to ambiguous or time-sensitive situations.
- Strong written communication skills with experience drafting regulatory-grade case narratives, decision rationales, and operational documentation.
- Experience with ACH payment systems, payments infrastructure, or SaaS billing platforms (preferred but not required).
- Personal attributes: analytical, structured, dependable, proactive, and integrity-driven; able to challenge assumptions, improve processes, and operate with both autonomy and accountability.
Extra
- Experience in B2B & B2B2C Self-Serve SaaS.
- Fintech/Payments industry background.