Community Manager

SUMMARY

The Community Manager is responsible for the full life cycle management of a portfolio of approximately 150 affordable housing units, including LIHTC and HUD-assisted properties. This role oversees financial performance, regulatory compliance, property operations, staff supervision, and resident relations across scattered or multi-site communities.

The Community Manager operates with a high level of autonomy and accountability, ensuring strong asset performance, regulatory integrity, and stable, resident-centered communities aligned with ANCHOR’s mission and values.

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following duties:

Property Operations & Asset Performance

• Oversee daily operations across assigned properties, ensuring high standards of safety, cleanliness, and curb appeal
• Conduct regular site inspections and implement corrective action plans as needed
• Lead unit turnover strategy to minimize vacancy loss and downtime
• Ensure timely completion of work orders and preventative maintenance
• Identify operational risks and implement proactive solutions to maintain community stability

Financial Management & Budget Oversight

• Develop, manage, and be accountable for property-level operating budgets
• Monitor Net Operating Income (NOI) and overall financial performance
• Analyze monthly financial reports, including variance explanations and corrective strategies
• Drive rent collection performance and minimize delinquency through consistent enforcement and resident engagement
• Identify cost-saving opportunities while maintaining quality standards
• Approve invoices and manage vendor expenses in alignment with budget expectations

Compliance & Regulatory Oversight

• Ensure full compliance with LIHTC, HUD, and other applicable regulatory requirements
• Oversee certifications, recertifications, and documentation accuracy
• Partner with compliance staff and third-party providers to maintain audit readiness
• Respond to audit findings, MORs, and file reviews with timely and accurate corrective actions
• Maintain complete and compliant tenant files and reporting systems

Leasing, Occupancy & Resident Relations

• Maintain strong occupancy through effective leasing strategies and waitlist management
• Oversee application processing, eligibility determination, and move-in procedures
• Enforce lease compliance consistently and professionally
• Address resident concerns with a solutions-oriented, trauma-informed approach
• Foster a stable and respectful community environment aligned with ANCHOR’s mission

Staff Leadership & Development

• Supervise and develop on-site staff, including Assistant Managers and other assigned team members
• Delegate responsibilities effectively and ensure accountability across the team
• Conduct performance evaluations and provide ongoing coaching and feedback
• Ensure appropriate staffing coverage and consistent service delivery
• Promote a culture of professionalism, collaboration, and resident-centered service

Maintenance Coordination & Vendor Management

• Collaborate closely with maintenance staff to ensure efficient service delivery
• Prioritize work orders and capital needs based on risk and operational impact

Collaboration & Strategic Execution

• Partner with Service Coordinators (non-supervisory) to support resident stability and access to services
• Collaborate with internal departments including compliance, finance, and asset management
• Analyze operational data and trends to inform decision-making

BEHAVIORAL COMPETENCIES

Accountability: Takes ownership of outcomes and drives results

Judgment & Decision-Making: Makes sound, timely decisions in complex situations

Leadership Presence: Leads with confidence, clarity, and professionalism

Operational Excellence: Maintains high standards and attention to detail

Resident-Centered Mindset: Prioritizes dignity, stability, and respect in all interactions

Adaptability: Navigates changing priorities and regulatory environments effectively

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Bachelor’s degree in Business, Property Management, Real Estate, or related field preferred (or equivalent experience)
• Minimum 5 years of property management experience required
• Minimum 2 years in a supervisory or leadership role required
• Demonstrated experience managing affordable housing programs (LIHTC, HUD, Section 8) required
• Experience managing multi-site or scattered-site portfolios strongly preferred
• Certifications (Preferred or Required Within 12 Months)
• LIHTC Certification (e.g., HCCP, C3P, or equivalent)
• HUD Specialist or Occupancy Certification (e.g., COS, HCV Specialist)
• Property Management certification (e.g., CPM, CAM) preferred

TECHNICAL SKILLS

• Advanced knowledge of LIHTC and HUD regulations and compliance requirements
• Strong financial acumen with experience managing budgets, NOI, and variance analysis
• Ability to interpret financial reports and operational data to drive performance
• Ability to balance compliance, operations, and resident needs in a complex environment
• Proficiency in property management software (e.g., ResMan) and Microsoft Office Suite

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular travel between multiple property sites required
• Ability to walk properties, including stairs and exterior grounds
• Occasional evening or weekend availability as needed
• Alternating Saturday office hours may be required based on operational needs

TO APPLY

Please send resume and letter of interest to jobs@anchornc.org

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000