Patient Services Specialist / Medical Office Specialist

Company Description

Anchor Medical is a trusted urology, ostomy and wound care medical supply business based in Savannah, GA. With years of experience, we specialize in providing top-notch customer service. Our office strives to help each customer achieve a better life through a smooth delivery of quality, needed medical supplies. We work hard each day to clearly explain customer's insurance benefits, help them navigate product orders and ultimately get each item to them in a timely manner. It's our mission. With a supportive office culture, we strive to bring joy and comfort to every person that we serve. Consider working in healthcare, making a difference in people's lives. You'll be glad you joined us!

Role Description

This is a full-time on-site role for a Patient Services Specialist / Medical Office Specialist onsite in our office. In this role, you'll be responsible for providing that important excellent customer support. You'll work within our software system to check insurances, document customer communication and place orders with attention to detail, so you'll need to be comfortable learning new computer skills. You'll use your clerical expertise for the front office functions. We expect professionalism in every interaction. It's necessary to be comfortable interacting with other medical personnel as well as our customers, so great communication in writing and conversation is necessary. Also, we are active listeners who document any conversations with our customers fully. Those interactions are protected and private under HIPAA law.

While our office can be busy, we have a supportive culture. We expect every employee at Anchor Medical to respect their co-workers and jump in where needed to complete goals. We're a small staff, but mighty.

Expect a lunch and zoom with remote employees every Monday. We'll share some food and a few laughs as we start the week. Also included when you take this job - a week's paid vacation. We hope you take it somewhere fun.

There is opportunity for growth and raises based on performance. At our end of the year event, we typically bonus each employee and give deserved raises. We are proud of our team and it shows.

We place a priority on a great customer experience for every client. You'll be helping our customers get the best medical supplies delivered to their homes, making a huge difference in their health and well-being. Please check out our website and learn about us.

https://www.anchormedsupplies.com/

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Comfort with computer skills and the desire to learn our system
• Excellent communication and interpersonal skills, written and verbal
• Strong problem-solving abilities
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Experience in the medical industry is a plus
• High school diploma or equivalent