Customer Service and Intake

Job Overview

We are seeking a motivated and compassionate Customer Service Representative/Intake Professional to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients and clients, providing exceptional customer service while efficiently managing intake processes for wound care referrals. Your positive and energetic approach will help create a welcoming environment, ensuring all inquiries are handled promptly and accurately.

We'd love to hire someone who shares our values. We believe in the highest level of customer service, both for the busy doctors who refer patients to our care and the patients that are seeking to improve their health through our quality products. We have so much pride in what we bring to each interaction. Our ideal employee would feel the same while being motivated, curious, kind and positive.

As an aside, our business is developing a health benefits package to be offered to our employees at the start of next year's enrollment period.

Duties

• Greet patients and referral sources warmly, establishing a positive first impression
• Collect and verify patient information accurately during intake calls, information exchanges or visits
• Verify insurance and coordinate with medical or dental offices to obtain prescriptions
• Provide clear explanations of services, insurance benefits and necessary documentation (training for all of this is available)
• Maintain organized records of patient interactions and intake forms in our robust software system
• Answer incoming calls professionally, addressing questions and directing inquiries appropriately
• Work new referrals in a timely manner, sending needed supplies by mail on a deadline
• Support medical administrative tasks such as data entry and follow-up communications
• Pitch in with office projects or extra workloads

Experience

• Prior experience in a medical or dental office setting is highly preferred but not entirely necessary
• All education on urology, ostomy and wound care will be provided. We are not a typical medical office - we are a DME, mailing prescription supplies to patients at home
• Experience providing excellent customer service in a busy office environment
• Familiarity with administrative support tasks such as data management. Comfort in learning new computer skills and data entry
• Organizational skills and attention to detail

Join us to make a meaningful difference in patient care by delivering outstanding service with energy and professionalism. We value dedicated individuals who are eager to support our mission of providing accessible, compassionate healthcare.

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Uniform allowance

Work Location: In person