What are the responsibilities and job description for the Senior Technical Lead position at Anchor Ingredients Co LLC?
POSITION OVERVIEW
Ready to make a major impact? Anchor Ingredients is seeking a Senior Technical Lead – IT to take full ownership of the company’s technology environment and strategy. This is a high-impact, autonomous role — perfect for someone who is both strategic and hands-on, with the drive to build, optimize, and innovate across every layer of IT operations.
You’ll have the opportunity to shape the company’s technology roadmap, champion cybersecurity, and implement scalable systems that enable business growth and operational excellence. This role is ideal for a self-motivated leader who enjoys solving complex challenges, working independently, and driving meaningful results across the organization.
KEY RESPONSIBILITIES
Strategic Leadership
- Develop and execute a forward-looking IT roadmap aligned with business goals and growth strategy.
- Serve as the company’s primary technology advisor, providing insight and direction on infrastructure, cybersecurity, and digital transformation.
- Identify and implement innovative solutions that enhance operational efficiency, security, and productivity.
- Lead continuous improvement initiatives to modernize systems and align technology investments with business needs.
Systems Administration & Infrastructure Management
- Manage and maintain all hardware, software, and network.
- Administer and optimize cloud-based platforms for reliability and performance.
- Oversee user account management, permissions, and system configurations.
- Monitor and optimize network performance, backups, and disaster recovery protocols.
- Organize, document, and maintain IT hardware and software assets.
- Educate and empower team members by developing training materials, IT policies, and awareness sessions on cybersecurity, data integrity, and technology best practices.
- Promote a culture of digital literacy and proactive system stewardship across the company.
Cybersecurity & Compliance
- Design and maintain a robust cybersecurity posture, including endpoint protection, MFA, and data loss prevention.
- Ensure compliance with internal controls, data privacy regulations, and industry standards.
- Conduct proactive risk assessments and lead regular security audits to identify and mitigate potential threats.
- Champion a security-first culture through ongoing education and awareness.
End-User Support & Training
- Act as the go-to technology expert for all employees — providing responsive, solutions-oriented support through phone, email, and onsite service.
- Manage and track all support requests using the company’s ticketing system, ensuring timely resolution and detailed documentation.
- Set up, configure, and deploy devices and perform light data cabling as needed.
- Conduct hands-on hardware maintenance and upgrades, including system replacements and component-level repairs.
- Lead employee technology onboarding and offboarding with precision and security focus.
- Develop user guides that make technology more accessible and effective across the organization.
Other Responsibilities
- Maintain strong relationships with vendors and third-party service providers to ensure accountability and service quality.
- Support business intelligence and data reporting initiatives across departments.
- Collaborate cross-functionally to identify opportunities for process automation and efficiency gains.
- Assist with special projects and perform other duties as assigned.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7 years of progressive IT experience, including systems administration, infrastructure management, and end-user support.
- Proven ability to lead and manage IT operations independently in a fast-paced environment.
Technical Skills
- Expertise with Microsoft 365, Azure AD, and related ecosystems.
- Strong understanding of networking (LAN/WAN, VPN, firewalls, switches, etc.).
- Experience managing hybrid and cloud environments.
- Familiarity with ERP systems and data integration tools.
- Solid grasp of cybersecurity frameworks and best practices.
Core Attributes
- Self-starter with a strong sense of ownership and accountability.
- Curious, adaptable, and eager to learn innovative technologies.
- Excellent problem-solving and critical-thinking skills.
- Confident communicator with the ability to translate technical concepts into business value.
- Comfortable balancing strategy with hands-on execution.
WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates within a professional office environment. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally lift and/or move up to 50 pounds. All vision abilities are required to encompass close-up work. On occasion, employee must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.
ABOUT THE COMPANY:
Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company’s mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain.
DISCLAIMER:
This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company’s Drug Free Workplace Policy. Anchor Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.