Shelter Support Staff - Nightshift

Position Summary

The Emergency Shelter Support Staff plays a critical frontline role in providing a safe, structured, and supportive environment for individuals experiencing homelessness. This position is responsible for day-to-day shelter operations during assigned shifts, ensuring safety, enforcing policies, and building respectful, trust-based relationships with guests.

Key Responsibilities

1. Guest Support & Engagement

• Welcome and intake guests in a professional and respectful manner
• Build rapport with guests while maintaining appropriate boundaries
• Provide basic support, guidance, and de-escalation when conflicts arise
• Monitor guest behavior and ensure adherence to shelter rules
• Encourage participation in case management and support services

2. Safety & Supervision

• Maintain a safe environment for guests, staff, and volunteers
• Conduct regular facility checks (interior and exterior)
• Respond to emergencies, including medical, behavioral, or safety incidents
• Follow all incident reporting procedures accurately and promptly
• Enforce policies consistently and fairly

3. Operations & Facility Care

• Perform intake and discharge procedures
• Maintain cleanliness and organization of common areas, sleeping spaces, and restrooms
• Assist with laundry, bed setup, supply restocking, and cleaning
• Monitor security systems
• Ensure lights-out, quiet hours, and daily schedules are followed

4. Documentation & Communication

• Complete shift logs and incident reports thoroughly and accurately
• Communicate important updates to incoming staff during shift transitions
• Document guest interactions when required
• Receive, document, and sort in-kind donations
• Coordinate with case managers and leadership as needed

5. Team Collaboration

• Work cooperatively with staff and volunteers
• Support a positive, mission-driven team culture
• Participate in trainings and staff meetings as required

Qualifications

• High school diploma or equivalent required
• Experience in human services, security, or related field preferred
• Ability to manage conflict and remain calm under pressure
• Strong interpersonal and communication skills
• Basic computer and documentation skills
• Ability to work evenings, overnight shifts, weekends, and holidays
• Lived experience with homelessness, recovery, or similar challenges is valued. Demonstrated stability in recovery is preferred.

Physical & Mental Requirements

• Ability to stand, walk, climb stairs, and monitor the facility for extended periods
• Ability to lift up to 25–50 pounds occasionally
• Ability to handle high-stress situations with sound judgment

Core Competencies

• Reliability and accountability
• Compassion with appropriate boundaries
• Situational awareness and sound judgment
• Consistency in enforcing policies
• Team-oriented mindset

Work Environment

This position operates in a shelter environment serving individuals experiencing homelessness, including those with mental health challenges, substance use disorders, and trauma histories.

Mission Alignment

Staff are expected to support the Anchor House’s mission to Renew Hope and Rebuild Lives by treating all guests with dignity and respect while maintaining a safe and structured environment.

This job description is not intended to be a complete list of all responsibilities and duties and may be modified at any time.

Pay: Hourly, minimum $11 per hour depending on experience, paid vacation and sick days each year

Schedule: Full Time 40 hours per week, Shift is Weekdays 1 AM - 9 AM

Reports to: Housing Director

Pay: From $11.00 per hour

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $11