Account Processing Supervisor I

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence.  The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.  It is a passion ANB has for banking that makes a difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities.  ANB is committed to rewarding our team members who strengthen our company and culture.  ANB offers competitive compensation and a comprehensive benefits package for this position.

Hiring Pay Range: $22.00 - $28.50 per hour 

• This position may be eligible to receive an additional $1.00 per hour is approved for the Spanish Communication Assistant Program
• The hiring pay range for this position is commensurate with the level of relevant experience and education.

Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Live, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive
• Employee Banking Products

Summary

• This role is primarily responsible for the day-to-day running of the Account Processing department and assisting the Central Operations management in achieving bank objectives.  The Supervisor will ensure all staff provides excellent customer service and support to ANB Bank customers, both internal and external.  The individual will supervise departmental personnel whose responsibilities will include, but are not limited to, the following: hiring, counseling, training, providing reviews, coaching, disciplinary action, staff development, mentoring and job terminations.  The person will also ensure their team is following bank policies and/or procedures in compliance with all applicable regulations or statutes.

Essential Duties and Responsibilities 

• Oversees multiple operational, risk and control objectives.
• Provides exceptional support to business partners across organization.
• Independently creates and establishes policies and procedures for all related departmental tasks to ensure the department can cross-train efficiently.
• Ensures the department is audit ready.
• Supervises Account Processing staff, including the hiring, training, cross-training, goal setting and staff development, performance evaluation and disciplinary counseling of this staff. 
• Develops a strong understanding of the issues, analyzes the business scenarios’ root causes, articulates key risks and customer impacts, develops and provides feedback on appropriate remediation strategies, validates and tests the remediation plans and provides assurances of quality remediation results by validating the remediation work.
• Manages, leads and coaches the team which is responsible for a variety of operational tasks with the ability to coordinate these resources to complete business objectives and support their performance development.
• Identifies and independently resolves unusual problems related to the department and its systems.
• Ensures quality standards, team metrics and service levels are achieved.
• Independently maintains and administers departmental systems and conducts required audits, as necessary.
• Develops a working knowledge of operational dynamics and key drivers, including external industry knowledge of capabilities and best practices.
• Possesses strong teamwork, relationship and client management skills with the ability to partner with other business units to lead complex initiatives.
• Possesses the ability to work independently with very little management oversight. 
• Assessed current state processes and controls to help identify and define forward looking solutions that improve processing, client experience, system and operator controls and establish a best in class foundation for the future.
• Displays effective leadership, including the following: track record of delivering strong results, demonstrated ability to lead others to accomplish goals, strong conflict resolution skills and excellent communication, both through presentation and interpersonal skills.
• Ability to identify areas of improvement in current department processes.
• Independently identifies departmental deficiencies and suggests improvements.
• Ability to travel (<10%) and work non-standard hours, as needed.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position. 
• Delivers quality of service as defined by department standards.
• Maintains confidentiality as defined by department standards. 
• Supports the company’s Mission, Vision, and Values. Other duties may be assigned. 

Supervisory Responsibilities 

• This position directly supervises Account Processing department staff. 

Education and/or Experience 

• 3 years of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.
• High school diploma or general education degree (GED) required.  Bachelor's degree preferred. 
• Preferred supervisory experience. 
• Preferred advance experience (i.e. 3 years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint. 
• Preferred advanced understanding of banking products, services, forms, and regulations. 
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Monday - Friday, 8:00am - 5:00pm 

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran 

ANB Bank is committed to providing Equal Opportunity in employment.  The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees.  Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, martial status, genetic information, gender identity, or any other status protected by federal, state, or local law. 

ANB Bank complies with the Equal Pay for Equal Work Act.  ANB Bank requests that Applicant not disclose its wage history to ANB Bank.  If ANB Bank for any reasons comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate.  ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes. 

Anticipated Date of Application Window Closure: 06/27/2025 (or until filled) 

Salary : $22 - $29