Senior Customer Success Business Partner

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

The EMEA Customer Success Team at Anaplan supports a broad and diverse portfolio of customers across various industries and geographies. As a Senior Customer Success Business Partner (CSBP), you will play a critical role in the successful deployment, adoption, expansion and value realisation of Anaplan’s solutions. You’ll act as the strategic trusted advisor and primary Anaplan contact throughout the customer lifecycle, helping customers navigate implementation, adoption and expansion phases and maximize the value of their investment.

In this strategic role, you will collaborate closely with Account Executives, Solution Architects, Partners, and Professional Services teams to ensure our customers achieve their business objectives with Anaplan. You will manage escalations, drive customer satisfaction, and influence account expansion.

Your Impact

• Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business.
• Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion.
• Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.
• Identify and flag risks early, manage escalations effectively, and champion your customers internally.
• Educate and guide customers on best practices in scenario planning using Anaplan.
• Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business.
• Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience.

Your Qualifications

• Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity.
• Demonstrated ability to influence and build trust with senior stakeholders.
• Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment.
• Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms.
• Experience leading cross-functional teams to deliver successful customer outcomes.
• Highly customer-centric, with a passion for solving problems and delivering long-term value.
• Strong time management and prioritisation skills in a dynamic, high-growth environment.

Preferred Skills

• Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions.
• Fluency in English is required; additional EMEA languages (e.g. French, German, Spanish, Italian) are a plus.
• Background in Finance, Accounting, Supply Chain or Management Consulting is advantageous.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.