User Experience Researcher

A large bank managing close to $100 billion in AUM is seeking a hands-on, execution-focused research that supports product teams in understanding user needs, uncovering friction points introduced through platform transitions, and minimizing risks tied to user conversion and adoption.

Location: New York, NY (4 days/week)

Salary: Up to $125/hour

Visa sponsorship is NOT available

Responsibilities:

• Design and lead qualitative research efforts, including user interviews, usability evaluations, and validation of concepts and workflows
• Assess updated user journeys and processes to surface usability issues and areas of confusion
• Collaborate cross-functionally with design, product, marketing, and engineering partners to define and prioritize research initiatives
• Translate research findings into practical insights and recommendations that inform decision-making
• Develop and deliver research outputs such as summaries, journey analyses, and opportunity frameworks
• Provide clarity on user perception, trust factors, and behavioral shifts resulting from platform changes

Qualifications:

• Background in user experience or design research
• 5 years of relevant professional experience
• Demonstrated expertise in qualitative methods and stakeholder facilitation
• Experience working on complex, high-impact, or transaction-heavy digital experiences
• Comfortable operating in fast-paced, delivery-oriented environments with shifting priorities
• Strong communication skills with the ability to present insights in a compelling, digestible manner
• Exposure to research involving third-party or white-label digital solutions
• Familiarity with digital banking ecosystems (experience with Q2 or similar platforms is a plus)
• Experience within financial services or large-scale enterprise environments
• Understanding of service design or research at a systems level
• Experience supporting large-scale transitions such as platform migrations or digital transformations