What are the responsibilities and job description for the Customer Service/Operations Manager - Commercial Cleaning position at Anago Cleaning Systems?
Anago of Western PA is an internationally recognized franchising/commercial cleaning company located in Bridgeville, PA, with a team of 9 employees supporting nearly 100 franchisees who provide superior quality services to commercial businesses in Western Pennsylvania. When it comes to striving for excellence, not only do we commit to client satisfaction, but employee satisfaction. We are driven by the people we are surrounded by each and every day. We strive to hire employees who motivate, train and are driven by client relationships
What we offer:
- Competitive salary plus bonus package
- Health and Wellness benefits offered after 90 days
- Retirement plan with company match
- Paid vacation
- Gas travel allowance
- Company phone provided
Must haves for success
- High focus on customer service
- Strong mentorship/coaching skills
- Proficiency in computer software and programs
- Ability to multitask in a face paced environment
What you will be doing
- Proactive monthly inspections of client accounts
- Build customer relations
- Handle client requests and issues
- Franchisee development, support and training
- Attend all initial walk-throughs with new accounts and franchisees
- Recommend solutions to customers when considering canceling service
- Maintain client accounts with a goal of 99% or greater account retention
- Maintains relationships with all Franchise Owners
Salary commiserates with experience and knowledge.
Opportunity for advancement. Business is growing and looking for engaged team members who want to be part of a company with opportunity to make a difference. Anago Cleaning Systems is the 10th fastest growing franchise company in the US, according to Entrepreneur Magazine. We have over 40 offices around the country and internationally and are looking for dedicated and enthusiastic professionals to join our award-winning team! For more information on our company, visit our website at: www.AnagoWPA.com.
EOE Employer
