SAP Warranty Management Functional SME

Role Overview:

The SAP Warranty Management Functional SME is responsible for designing, configuring, and supporting SAP Warranty Management processes within S/4HANA or ECC environments. This role combines deep functional knowledge of warranty processes with strong integration experience across logistics, finance, and after-sales service. The SME works closely with business stakeholders, technical teams, and system integrators to ensure scalable, compliant, and efficient warranty operations.

• Lead the design of end-to-end Warranty Management (SAP WTY) processes including claim creation, validation, pricing, settlement, and recovery.
• Configure SAP Warranty Management components:
• Warranty Claim Management
• Claim Types, Submissions, and Outputs
• Coding/Defect Categorization
• Warranty Agreements & Contracts
• Decision Trees and Rules
• Pricing, Labor Rates, and Reimbursement Logic
• Define process flows and functional specifications for enhancements, workflows, and custom integrations.
• Partner with business teams (Service, Aftermarket, Quality, Finance) to translate requirements into SAP solutions.
• Recommend best-practice warranty models for manufacturing, automotive, industrial equipment, consumer goods, and high-tech industries.
• Conduct fit-gap analysis, lead workshops, and prepare process design documents (PDD/FD).
• Lead the design of end-to-end Warranty Management (SAP WTY) processes including claim creation, validation, pricing, settlement, and recovery.
• Configure SAP Warranty Management components:
• Warranty Claim Management
• Claim Types, Submissions, and Outputs
• Coding/Defect Categorization
• Warranty Agreements & Contracts
• Decision Trees and Rules
• Pricing, Labor Rates, and Reimbursement Logic
• Support integration with OEM systems, dealer portals, after-sales platforms, and 3rd-party warranty analytics tools.
• Lead configuration of warranty claims categories, statuses, action profiles, settlement types, and workflows.
• Develop test scripts, lead SIT/UAT, and manage defect resolution.
• Support data migration for warranty claims, installed base, master data, pricing conditions, and service history.
• Lead cutover activities related to warranty data, open claims, and master data readiness.
• Deliver end-user training, SOP documentation, and hypercare support.
• Ensure adoption of new warranty processes and help streamline dealer/partner workflows.

Functional Skills

• 7 12 years of experience in SAP Warranty Management (WTY).
• Strong understanding of end-to-end after-sales and service processes.
• Hands-on configuration experience in SAP WTY, SD, CS/SM.
• Experience with S/4HANA Service, Advanced Returns Management (ARM), and Fiori apps is highly preferred.
• Knowledge of warranty cost settlement, accounting flows, and integration with FI/CO.

Technical/Integration Skills

• Ability to write detailed functional specifications for enhancements, BAPIs, BADIs, user exits, workflows, and interfaces.
• Understanding IDocs, API integrations, and middleware (PI/PO, CPI).
• Experience with SAP BRF for decision logic (optional but valuable).

Soft Skills

• Strong communication and stakeholder management across global teams.
• Ability to lead workshops, explain complex processes, and drive decisions.
• Analytical mindset with problem-solving capabilities.
• Experience working in Agile and traditional waterfall methodologies.

Preferred Industry Experience

• Automotive OEMs and suppliers
• Industrial machinery & equipment
• Manufacturing & after-market service industries

Certifications (Nice to Have)

• SAP S/4HANA Service Certification
• SAP Activate Project Manager
• ITIL Foundation
• Lean Six Sigma (for process improvement)