SAP Warranty Management Functional SME | Newark, CA (Hybrid) | Contract

SAP Warranty Management Functional SME

Location: Newark, CA (Hybrid 4 days onsite required)
Duration: Contract

Job Description

We are seeking an experienced SAP Warranty Management Functional SME to lead the design, configuration, and support of SAP Warranty Management processes in S/4HANA or ECC environments. This role requires strong functional expertise in warranty operations along with integration knowledge across logistics, finance, and after-sales service processes.

The ideal candidate will work closely with business users, technical teams, and system integrators to deliver scalable, compliant, and efficient warranty solutions.

Key Responsibilities

Warranty Process Design & Configuration

• Lead end-to-end SAP Warranty Management (WTY) process design including:

  • Claim creation, validation, settlement, and recovery

  • Warranty agreements and contracts

  • Pricing, labor rates, and reimbursement logic

  • Decision trees and rules configuration

  • Defect coding and categorization

• Configure SAP Warranty Management components:

  • Warranty Claim Management

  • Claim types, submissions, and reporting

  • Status management and workflows

  • Settlement types and accounting flows

Functional Leadership & Integration

• Translate business requirements into functional design documents (FDD/PDD).

• Conduct fit-gap analysis and lead business workshops.

• Recommend best-practice warranty models for automotive, manufacturing, and industrial industries.

• Support integration with:

  • OEM systems

  • Dealer portals

  • After-sales systems

  • Third-party warranty analytics tools

Testing, Data & Deployment

• Develop test scenarios and lead SIT/UAT activities.

• Support data migration for:

  • Warranty claims

  • Installed base

  • Service history

  • Pricing and condition records

• Lead cutover and go-live activities related to warranty data.

• Provide training, documentation (SOPs), and hypercare support.

Required Skills & Experience

Functional Experience

• 7 12 years of experience in SAP Warranty Management (WTY)

• Strong understanding of:

  • After-sales processing

  • Service operations

  • Warranty settlement and recovery

• Hands-on configuration experience in:

  • SAP Warranty Management

  • SD

  • CS / SM

Technical & Integration Skills

• Experience writing functional specs for:

  • Enhancements, workflows, BAPIs, BADIs

• Knowledge of:

  • IDocs and APIs

  • PI/PO or CPI middleware

• Familiarity with SAP BRF is a plus.

Preferred Skills

• Experience with:

  • S/4HANA Service Management

  • Advanced Returns Management (ARM)

  • Fiori applications

• Knowledge of FI/CO integration for warranty accounting.

Soft Skills

• Strong communication and stakeholder management

• Ability to lead workshops and guide business users

• Problem-solving and analytical mindset

• Experience with Agile and Waterfall methodologies

Preferred Industries

• Automotive (OEM & suppliers)

• Manufacturing

• Industrial equipment

• After-market services

Certifications (Nice to Have)

• SAP S/4HANA Service Certification

• SAP Activate

• ITIL Foundation

• Lean Six Sigma