Care & Resource Outreach Coordinator

Company Overview

The Anacortes Family Center is dedicated to providing transformative services through providing emergency shelter, transitional housing and affordable rental permanent housing to homeless and vulnerable members of our community.. Our mission is to empower our clients to achieve self-sufficiency and success within a supportive environment through comprehensive case management and innovative assistance. We also provide local, regional, and national advocacy to support accountability-based programming.

Summary

We are seeking a Care & Resource Outreach Coordinator to join our team at the Anacortes Family Center. This role is a pivotal part of our Program Team in connecting with the community, managing outreach programs, and fostering partnerships that enhance our services. The Outreach Coordinator will play a key role in helping us achieve our mission of supporting families in need.

High Level Functions:

• Work with AFC’s Program Team to support clients in crisis
• Maintain contract compliance with NorthSound ACH contract – including keeping data input current and complete.
• Lead the street outreach team consisting of individuals from our partner agencies: Anacortes Fire Community Paramedic, Anacortes Police, and other providers, as appropriate. Organize and execute weekly planning meeting and coordinate weekly (or more) outreach.
• Provide intensive case management, including:
• Regularly meeting with clients in crisis to secure resources needed to achieve stability. Those resources may include: shelter (“coordinated entry”), long term housing (rental applications), employment (job applications), healthcare (referrals to mental health/substance use treatment, etc.), food (supporting the client to gain access to food banks, etc.), state and federal benefits (veteran’s benefits, SNAP, WIC, TANF, etc.), and other resources, as needed
• Update the client’s file with goal/outcome tracking and all reporting required for contract
• Coordinate and work closely with AFC’s Community Resource Manager, Case Managers, and others to support client
• Connect, when appropriate, to AFC’s resources
• Provide support and coverage for the AFC Motel Voucher Program: o Provide Case Management for clients in AFC’s Motel Voucher Program o Screen clients o Coordinate placement in appropriate hotel
• Collaborate and respond to requests for assistance with our community partners, including the Anacortes Police Department and Anacortes Fire Department, Parks & Recreation, and other social service agencies to support clients in crisis and building positive working relationships that facilitate a client’s access to services
• Respond to walk-ins, community calls, when appropriate, to meet with clients and provide care and coordination
• Call providers to assess available bed space or service capacity and advocate for client’s to receive needed care; make referrals as needed
• Maintain confidential case notes and files for all clients in a timely manner
• Input and manage data in systems (e.g. NorthSound CRM, HMIS, Sales Force, and etc.)
• Attend and participate in staff meetings (each Monday); Seek input from team and from Program Director, when appropriate
• Ensure compliance with all relevant laws, including fair housing laws and confidentiality and privacy requirements
• Respond to after-hours emergencies (rotating duty), as needed

Skills & Abilities Required:

• At least 2 years of experience working in the field of case management, human services, crisis prevention and/or housing
• Degree in Human Services, Social Work, Counseling or similar field, or equivalent relevant work experience
• Good driving record and current car insurance (some client transportation may be necessary)
• Excellent verbal & written communication skills
• Excellent computer skills- email, data entry, MS office, and Salesforce (or similar program) experience a plus
• Excellent interpersonal skills and ability to positively interact with individuals of diverse backgrounds
• Ability to work with a team and collaborate with other staff
• Excellent time management skills and ability to work with frequent interruption and often in crisis situations
• High level of professionalism
• Ability to maintain accurate and timely records
• Ability to address conflict and manage crisis situations
• Candidates for employment must understand that this is a unique work environment where sensitive topics – including domestic violence, sexual trauma, sexuality, drugs and addiction, family planning –will often be a part of your everyday discussions with clients and staff as we work to address clients’ needs, goals and barriers to self-sufficiency. Individuals who are uncomfortable with such topics and discussions may choose not to work at the Anacortes Family Center.

Desired Qualifications:

• Background in chemical dependency is useful
• Bilingual Spanish/English is a plus

Job Type: Full-time

Pay: $58,000.00 - $64,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Professional development assistance
• Tuition reimbursement

Work Location: In person

Salary : $58,000 - $64,000