What are the responsibilities and job description for the SAP Operation Support Engineer position at An On-demand, Autonomous Ride-hailing Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire an SAP Operation Support Engineer to join its team.In this role, you will provide technical content, system support, and operational improvements for the company’s Base Operations team, with occasional support for General Assembly. You’ll manage SAP data, lead configuration and product-improvement initiatives, support IT systems and infrastructure, and help develop tools that increase operational efficiency across vehicle operations.The ideal candidate is highly detail-oriented, self-motivated, and experienced in SAP S4 and system operations. You thrive in fast-paced environments, communicate clearly, and enjoy solving complex system, data, and process challenges.As an SAP Operation Support Engineer, you’ll:SAP Support & Data ManagementServe as the data steward for SAP, maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures.Partner with the Business Applications team on As-Maintained BOM cleanup and resolving data inaccuracies.Provide configuration management support in SAP for Base Operations ahead of key milestones.Identify and lead SAP product-improvement and automation initiatives.Evaluate user experience within SAP and drive enhancements to improve usability and adoption.Act as the primary SAP subject-matter expert, providing troubleshooting, maintenance, and ongoing system support.Collaborate with internal training teams to build module-specific SAP training for BaseOps users.Systems, Infrastructure, & IT Application SupportProvide general IT application support for critical Base Operations systems and interface with Corporate IT to advocate for operational needs.Lead IT infrastructure and application improvement projects informed by data insights and user feedback.Support development, maintenance, and operations of the technical publications/service manual authoring tools, release software, and customer-facing documentation systems.Improve documentation review processes in partnership with the BaseOps documentation team.Support the development and usage of data analytics tools, dashboards, and reporting frameworks to improve operational efficiency.Lead data auditing and compliance activities to ensure accuracy, governance, and system reliability.Communicate project status, milestones, and outcomes to internal partners and external collaborators.
Salary : $87