What are the responsibilities and job description for the Fleet Support Analyst position at An On-demand, Autonomous Ride-hailing Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Analyst to actively engage in the operational uptime of the fleet. In this role, you will be responsible for making sure daily tasks are completed in accordance with Service Level Agreements (SLAs) and company standards. You’ll help maintain productivity, quality, and safety standards during your designated shift while serving as a key point of escalation for real-time fleet issues.The ideal candidate has strong troubleshooting skills, experience working with technical systems, and thrives in a fast-paced operational environment. We’re looking for someone analytical, collaborative, and safety-minded, with the ability to clearly communicate across technical and non-technical teams. As a Fleet Support Analyst, you'll:Ensure all shifts are properly covered, accounting for out-of-office and sick days.Act as the primary point of contact for real-time escalation of fleet issues.Perform initial diagnosis and troubleshooting of fleet problems using telemetry data and autonomous vehicle system knowledge.Establish and maintain escalation protocols for unresolved issues.Document troubleshooting steps, findings, and solutions to support training and continuous improvement.Analyze historical data to identify recurring issues and implement preventive measures.Communicate updates clearly with passengers, operators, engineers, and management teams.Support on-call rotations, which may include day, swing, or midnight shifts.
Salary : $44