What are the responsibilities and job description for the Junior Engineer – IT Services position at An Island?
309 12th St.
PO Box 333
Tell City, IN 47586
1-812-772-2597
https://anisland.com
Position Title Junior Engineer – IT Services
Status Full Time
Location Tell City IN
Salary TBD/Based on experience
Start Date Flexible
SUMMARY
The Junior Engineer IT Services reports to the Director - Business Operations and is the
member of Business Operations Team. He or she assists Team members with support,
maintenance and optimization of core network services, devices, and communications
systems. He or she works alongside senior team members to provide logistical support,
respond to queries, document changes, and assist with testing, assessment, diagnosis and
resolution of network service outages and incidents. Under the direct supervision of the
Director - Business Operations, he or she maintains network systems and may configure
devices, enable services, or respond to end user requests for network status information.
The Junior Engineer - IT Services participates in informal and formal network learning
opportunities and may travel on an as needed basis.
MAJOR DUTIES & RESPONSIBILITIES
Under the guidance of the Manager of Technical Services the individual will be responsible
for:
1. performs diagnostics of network issues, provides support for internal and external
customers.
2. updates and maintains network documentation, assigns IP addresses, saves device
configurations.
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309 12th St.
PO Box 333
Tell City, IN 47586
1-812-772-2597
https://anisland.com
3. configures network devices for new deployments per direction of senior staff, configures
replacement network devices from backup configuration files.
4. assists with the administration and maintenance of IP based telephony systems, such as
provisioning handsets, setting up extensions, supporting user requests.
5. assists in supporting network servers, cloud servers and customer servers.
6. assists in user desktop issues, helps with computer software installation, solves email
access and routing issues, assists with desktop backup and archiving.
7. for day-to-day operational tasks such as proactive maintenance, management, monitoring
performance, incident and problem management, security, and backup and recovery
across the network infrastructure.
STANDARDS OF PERFORMANCE
A. Provides timely and accurate response to assigned tasks.
B. Demonstrates capacity to adapt and learn in a dynamic work environment.
C. Manages time effectively and responds to requests to work flexible hours.
D. Is punctual and regularly attends work.
Working Conditions and Physical Effort:
- Responsibilities may require working evenings and weekends, sometimes with little
advanced notice.
- Periodic travel to customer locations within a short distance is required.
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309 12th St.
PO Box 333
Tell City, IN 47586
1-812-772-2597
https://anisland.com
QUALIFICATIONS
- University degree or college diploma in computing or information technology or
equivalent combination of education, training, and experience.
- Some work experience as a Network Administrator for a medium to large enterprise with
complex technology environments preferable.
- Working knowledge of computer systems, peripherals, and communications equipment.
- Working knowledge of computer networking and cabling infrastructure.
- Working knowledge of communication systems for data, voice, and video.
- Ability to work independently and in a team environment to resolve issues and meet
deadlines.
- Ability to work under minimal supervision and under own initiative.
- Ability to communicate effectively with An Island, employees as well as customers and
suppliers.
- Ability to write documentation and training materials.
- Self-motivated to learn and acquire new skills.
- Poses excellent problem-solving skills.
- Understands industry standard safety practices and procedures for electrical/electronic
equipment and hazardous material exposure.
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309 12th St.
PO Box 333
Tell City, IN 47586
1-812-772-2597
https://anisland.com
Experience in a majority of specific skills:
Networking
O Understands issues involved in administering and maintaining corporate LAN
infrastructure, including network cabling, testing network connectivity, firewall
configurations, tablet and desktop internet applications, etc.
o Understands issues involved in administering and maintaining corporate WAN
infrastructure, backhaul technologies, WAN, and Internet routing protocols, etc.
o Understands network address management concepts, including IP sub-netting.
Telephony
o Has knowledge of traditional POTS systems, including voice and fax.
o Understands Voice over IP systems, including PBX systems based on Asterisk telephony
software.
o Familiar with common VoIP protocols including H.323, SIP, IAX.
Server Administration
o Has working knowledge of major server operating systems, including but not limited to
Linux and Windows Server versions.
o Has working knowledge of virtualization platforms, including VMware vSphere.
o Has working knowledge of common webhosting environments, including LAMP (Linux,
Apache, MySQL, PHP).
o Familiar with enterprise data storage solutions utilizing iSCSI, NFS, and similar
technologies.
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309 12th St.
PO Box 333
Tell City, IN 47586
1-812-772-2597
https://anisland.com
o Proficient at administering common network services, such as DNS, DHCP, NTP, etc.
o Familiar with common programming languages, including C, Java, PHP.
o Email server, web filter, anti-virus, printer, and security systems management.
Other preferred skills
o Requirements gathering skills and documenting it.
o Customer facing skills.
o Business analyst skills.
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